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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Low Sensitivity Error
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
What is a Cross Zone Jurisdiction for Monitoring Permits?
Can't Initiate Live Stream From Within the SimpliSafe® App
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Original SimpliSafe® Keychain Remote Installation Guide
What are the Packages Offered for SimpliSafe® Security Systems?
How do I Re-Enter Practice Mode?
Additional User Access for Businesses
Why is my camera feed losing audio?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Where to Place the Carbon Monoxide Detector
Motion Sensor Gen 1 Offline
App Error: Internet Not Found
SimpliSafe® Beta
How to Rename a SimpliSafe® Device
Smart Lock Series 2 Settings & Customizations
Outdoor Camera Mount Feels Loose or Not Sturdy
Dark Mode for the SimpliSafe® Mobile App
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How to add the SimpliSafe® widget to your Smart Phone
Does the Smart Lock use the same PIN as my Keypad?
Post Alarm Follow Up Communication
Smart Alarm Wireless Indoor Security Camera Settings & Customizations
Too Many Motion Alerts From the Wireless Outdoor Security Camera
How to Find the MAC Address of a SimpliSafe® Device
What is Practice Mode?
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
How do I reset or change my password for my SimpliSafe® account?