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How to update your payment method

Learn how to update your payment and account information from the SimpliSafe® App or Online Account

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How do I Change my Monitoring Plan?

Upgrade your plan at any time within the SimpliSafe® App or Online Account

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Monitoring Plans and Features

Choose your plan and get 24/7 professional monitoring services for peace of mind

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Featured Articles

How can I see my Payment and Billing History?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Does the Smart Lock use the same PIN as my Keypad?
How many devices can I connect to the Base Station?
How do I Re-Enter Practice Mode?
How to Reset the Base Station
Upgrading Your Smart Lock to the Smart Lock Series 2
Where to Place the Carbon Monoxide Detector
How to Download Recordings From Your Camera
How to Reset the SimpliCam® Wired Indoor Camera
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How To Change The Entry Sensor's Chime Volume
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Alarm Screen within the SimpliSafe® App
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Original SimpliSafe® Keychain Remote Installation Guide
Receiving Your Gift Card from a SimpliSafe® Promotion or Offer
App Error: Your connection is not private
How to Set Up Additional PINs for the Original SimpliSafe® System
Original SimpliSafe® Glassbreak Sensor Installation Guide
How do I track my order?
Is SimpliSafe® available outside of the United States?
What is a Cross Zone Jurisdiction for Monitoring Permits?
How to Buy Additional Products, Sensors, or Cameras for your Existing SimpliSafe® System
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
SimpliSafe® Beta
Low Sensitivity Error
Video Doorbell Pro Requirements
What are the Wi-Fi upload speed requirements?
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Smart Alarm Wireless Indoor Security Camera Settings & Customizations
Outdoor Camera is not Live Streaming