Overview

Additional User Access is a great way to provide another person, such as a staff member, access to your SimpliSafe® System without having to share your password. This feature is available to all subscribers of a paid SimpliSafe® for Business monitoring plan. It’s worth noting that the person you add to the system does not need a paid plan. Only the Account Owner needs to subscribe their system location to access this feature.

SimpliSafe® Business subscribers will be able to grant additional users full or limited access, to ensure that you only allow certain people access to the features they need. You may add up to 25 additional users, including yourself as the Account Owner.

These additional roles include Admin and Staff Members. Admin users will have nearly full access to your system, while Staff Members will have a much more restricted experience when using the SimpliSafe® Mobile App. The chart below will highlight the key differences for each user type.

Features Available	Owner	Admin	Staff Member
Arm/Disarm	Yes	Yes	Yes
Lock/Unlock	Yes	Yes	Yes
Handle Alarms	Yes	Yes	Yes
View Live Streams	Yes	Yes	Yes
Play Recordings	Yes	Yes	Yes
Download and Delete Recordings	Yes	Yes	No
Change System and Device Settings	Yes	Yes	No
Change Account and Billing Settings	Yes	No	No
Change Other Users' Access	Yes	No	No
Beta - Multi-Camera Live Streams	Yes	No	No

Additional User Requirements

The account owner must have this location subscribed to a Pro Plus Business, Pro Business, Core Business, or Standard Business plan
You’ll need the name and email address for the person you wish to add as an additional user

Adding a User to your SimpliSafe® Business Account

Users may only be added from within the SimpliSafe® Mobile App on your phone or tablet. To add a user, follow the steps below. If you need help with adding a user, check out the troubleshooting section after the steps!

Open the SimpliSafe® Mobile App on your phone or tablet and choose My System from the bottom navigation bar
Select System Access from the bottom of this screen
Decide what type of user you wish to add (Admins, Staff Members) and Select + Add User underneath that respective section
Fill out each field with the person’s name and email address
Tap on Send Invitation when done
A confirmation screen will appear showing that the invitation has been sent
You can select Done if you are done, or choose Add Another User if you need to add additional users

Troubleshooting Tips for Adding a User

If you’re having trouble adding a user to your system there are a few steps you can take to troubleshoot this further.

Ensure that the email is valid, and there are no typos within it
Confirm that there are no spaces at the end of the users’ name or after their email address in each respective field
Try again later in the event to rule out any issues with the SimpliSafe® servers
The invitation does expire after 7 days. You can resend the invitation from System Access if it has been longer than 7 days
The additional user must use the email address that the owner sent the invitation to in order to create an account and/or sign in. If a different email address is used, acceptance of the invitation will not be possible.

If you are still having trouble after taking those steps, please reach out to the person directly to confirm the details. Our support team will not be able to confirm these details with you.

Removing a User From Your SimpliSafe® Business Account

In the event you need to remove a user from your SimpliSafe® Account, this can be done in a few easy steps.

Open the SimpliSafe® Mobile App on your phone or tablet and Choose My System from the bottom navigation bar
Select System Access from the bottom of this screen
Click on the user you wish to remove
Tap on Remove User from the bottom of the screen
A pop-up will appear asking you to confirm that you wish to remove this user. Tap Remove User to proceed
If successful, you will be taken back to the people screen with a pop-up that reads: User was removed from your location.
The user will immediately lose access to the location that you removed them from and will no longer see it upon logging in to the SimpliSafe® App

Not a Business?

Residential monitoring plan subscribers still get access to Additional User Access within the SimpliSafe® Mobile App. The main difference is that you will only be able to create Admin users, and not Staff Members. You can learn more about Additional User Access on our Help Center.

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