‎Installation Troubleshooting | SimpliSafe Support Home

Featured Articles

How can I see my Payment and Billing History?
How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
Does the Smart Lock use the same PIN as my Keypad?
How many devices can I connect to the Base Station?
How do I Re-Enter Practice Mode?
Original SimpliSafe® Water Sensor Installation Guide
What Are the Business Features Included in the SimpliSafe® Mobile App?
Testing the Key Fob
How to Subscribe or Unsubscribe from SimpliSafe® Emails
How Does the Panic Button Respond During an Alarm
What are the Packages Offered for SimpliSafe® Security Systems?
If the Smart Lock Loses Power, Will I be Locked Out?
How to Reset the Base Station
Upgrading Your Smart Lock to the Smart Lock Series 2
Where to Place the Carbon Monoxide Detector
How to Create, Delete, or Modify a Familiar Face within the SimpliSafe® Mobile App
Outdoor Security Camera Series 2 Flashing Yellow During Setup
What are the Wi-Fi upload speed requirements?
How to Download Recordings From Your Camera
How to Reset the SimpliCam® Wired Indoor Camera
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
How To Change The Entry Sensor's Chime Volume
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Original SimpliSafe® Glassbreak Sensor Installation Guide
How to Set Up Additional PINs for the Original SimpliSafe® System
How to Buy Additional Products, Sensors, or Cameras for your Existing SimpliSafe® System
Is SimpliSafe® available outside of the United States?
Receiving Your Gift Card from a SimpliSafe® Promotion or Offer
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
SimpliSafe® Beta
App Error: Your connection is not private
Low Sensitivity Error