Key Fob

Your Key Fob is designed to arm or disarm your system with a quick press of a button. If you find that it’s not responding to button presses, there are two main reasons this could happen:

1. The Key Fob is experiencing interference or is out of range

2. The battery within the Key Fob may be low or dead

Key Fob Experiencing Interference or is Out of Range

If the Key Fob is not responding to button presses, the first thing you’ll want to rule out is both physical and wireless interference. Dense building material or wireless electronics can decrease the range of the Key Fob when it tries to send an arm or disarm signal to the Base Station. 

For example, you may have trouble arming or disarming your system if you are sitting in a driveway outside of your home, or within the garage of your home.

You can test if this is the issue by bringing the Key Fob closer to the Base Station and pressing the OFF button.

If the Base Station Says “Alarm Off”, Follow These Steps:

This indicates that the Key Fob does work as expected at a shorter range. We recommend stepping about 10 feet away from the Base Station and try pressing the OFF button on the Key Fob again. If you continue to hear the Base Station say “Alarm Off” each time, you’ll want to continue to increase the range between you and the Base Station while repeating the process of pressing the OFF button.

If you find that the Key Fob isn’t working in the location you want it to, but it is functional at a shorter range, you may want to try moving the Base Station to a more central location of your home to provide better coverage. 

If the Base Station Does Not Say “Alarm Off”:

This is an indicator that the battery in the Key Fob may be low or dead. Use the next section below to learn more about the Key Fob battery.

Key Fob Battery Is Low or Dead

The battery within the Key Fob cannot be replaced. However, we anticipate it lasting up to 5 years, depending on usage.

If you need to replace the battery in your Key Fob, our Support team can help you further.

The battery within the Key Fob cannot be replaced. However, we anticipate it lasting up to 5 years - depending on usage.

If you need to replace your Key Fob, you may purchase a new one from our website.

Overview

Our Key Fob works just like a car’s - with just a press of a button you can arm or disarm your entire SimpliSafe® system from up to 30’ away! And if you’re subscribed to a professional monitoring plan, you can press the Key Fob’s red Panic Button for 2 seconds to alert our monitoring center immediately if there’s an emergency.

Need to purchase a Key Fob? You can find it available for purchase on our website.

Before Getting Started

Before setting up your Key Fob, you will need to install your Base Station. 

We recommend putting the Key Fob on a keychain you carry, so that you can use it as a remote method of arming and disarming your system.

Key Fob Customizations

With professional monitoring, the Key Fob has a Panic Button with customizable options for disabled, police, fire, or medical settings. Below are the steps to customize these settings. 

1. Press Menu and enter your Master PIN.

2. Navigate to “Devices”.

3. Select the Key Fob you wish to modify.

4. Scroll down and select Panic Alarm.

5. You can choose between “Panic - audible”, “Fire”, and “Medical”.

6. Once you have decided who you want your Key Fob panic button to alert, make sure the selection is highlighted, and click “Set”.

7. Repeat steps 2-6 if you want to change the function of the panic button on all of your Key Fobs.

In case of an emergency, hold down the red panic button on your Key Fob for 2 seconds and then release. The proper authorities will be notified*.

*The request for dispatch of emergency service is only available if you are subscribed to a professional monitoring plan.

Troubleshooting

• Key Fob Not Responding To Button Presses

Compliance

• CCR Warning Sheet

The battery in the Key Fob is not replaceable. Should you require assistance with a Key Fob that is no longer operable, please contact our Support team.

Related Articles

• How to Rename a SimpliSafe® Sensor

• Testing the Key Fob

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. 

Placing Your System Into Test Mode

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Primary PIN

4. Scroll until Test Mode is highlighted

5. Use the right arrow key to enter Test Mode

You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

Note: If you subscribe to monitoring, you will receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

Testing the Key Fob

To test the Key Fob you can press any button on it such as Off, Home, or Away. If the test was successful the Base Station will say, “Key Fob”. 

You can also test the Panic Button built into the Key Fob by pressing and holding the red button at the top of the Key Fob for 2 seconds. This will result in the Base Station stating, “Key Fob” – but will not result in a request for dispatch.

Once you have finished testing your Key Fob, press the left arrow key on the Keypad’s screen to exit Test Mode.

Troubleshooting the Key Fob

If you are testing your Key Fob and do not hear the Base Station announce, “Key Fob”, the first thing you’ll want to do is confirm you can hear the Base Station from the location you’re testing in. You can adjust the Base Station’s volume under the Base Station Settings menu, by selecting Voice Prompts.

You’ll also want to make sure that the Key Fob is within range of your home or business. For example, using the Key Fob near the front door should work in most cases to arm or disarm your system.

If you are still unable to hear the Base Station announce, “Key Fob” it’s possible that there could be an issue with the location of the Base Station, or there is Radio Frequency (RF) interference at play.

Other electronic devices within your home may communicate on similar frequencies, resulting in wireless interference between your SimpliSafe® devices. Because of this, we recommend keeping your Base Station and Key Fob at least 3-5 feet away from the following devices:

• Wi-Fi Routers

• Large TVs

• Weather Stations

• Large Appliances (especially in the kitchen and laundry rooms)

• Baby monitors

• Remote Controlled Garage Door Openers

• LED Lights or Christmas Lights

This above list is to give you an idea of what devices may cause interference within your home, and is in no means an exhaustive list of all devices. There may be other devices that output RF or Wi-Fi signals that could impede the connection between your Base Station and SimpliSafe® devices.

As a last step, you’ll want to confirm that the Key Fob battery is functioning and the device is responsive. If you are unable to arm or disarm your system entirely with the Key Fob when in range of the Base Station, it’s possible that the battery within it may be dead. The battery within the Key Fob is not replaceable, but our support team would be happy to assist you further.