SimpliCam

What is Two-Way Audio?

Two-Way Audio is a feature that works on all SimpliSafe® Cameras. While using the SimpliSafe® Mobile App, Two-Way Audio allows you to hear audio from your camera and speak through it while viewing live streams.

How to Turn On Two-Way Audio

To enable Two-Way Audio, you’ll need to ensure that the Mic & Audio setting is toggled on for your camera, in its respective camera settings.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to manage

5. Scroll down to General

6. Toggle Mic & Audio ON

7. Tap SAVE in the upper right corner to save your selections

How to Use Two-Way Audio

Outdoor Cameras and Smart Alarm Indoor Camera

To use Two-Way Audio with your Outdoor Camera and Smart Alarm Indoor Camera, simply tap the speaker button. If you press and hold the speaker button like you would with the SimpliCam® and Video Doorbell, Two-Way Audio will not work.

SimpliCam® and Video Doorbell Pro

To use Two-Way Audio with your SimpliCam® and Video Doorbell, press the microphone button in the SimpliSafe® Mobile App while talking and release it to hear what is being said. If you hold the microphone button while someone is speaking to you through the camera, you will not be able to hear them.

Related Articles

• Two-Way Audio Troubleshooting

Overview

Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room.

Supported Cameras

• Outdoor Camera Series 2

• Night Vision is locked to Standard when the camera is enrolled in SimpliSafe® Active Guard Outdoor Protection

• Wireless Outdoor Security Camera

• Video Doorbell Pro

• Smart Alarm Wireless Indoor Security Camera

• SimpliCam® Wired Indoor Security Camera

Turn Night Vision On or Off Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to manage

5. Choose Night Vision

6. Adjust the Night Vision settings as needed

7. Select SAVE in the upper right corner to save your selections

Camera Placement Tips for Night Vision

We recommend ensuring that your camera is not pointed towards or near a wall, ceiling, or flat surface underneath. Large surfaces like this reflect IR light and wash out the remaining video (see the image below for an example of this). If the camera is on a shelf, place it near the edge to avoid obstructions. Additionally, confirm that the protective film has been removed from the camera lens. This should have been done during the installation process, but sometimes this step can be missed and interfere with your camera capturing footage adequately!

Related Articles

• Night Vision Troubleshooting for Cameras

There are a few reasons why your SimpliCam® Wired Indoor Camera may not be able to detect motion. Most commonly you may need to adjust the Camera Behavior Settings to allow the privacy shutter to be open during arming states (Off, Home, Away), but it could also be the placement or settings of the camera that prevent motion from being detected. The following article will walk you through some steps to take to get motion detection working again for your SimpliCam®.

Camera Behavior Settings and Privacy Shutter

Your Privacy Shutter will only be open and detect motion when you set it to “Open” for an arming state (Off, Home, Away) using the Camera Behavior Settings. 

To Open or Close Your SimpliCam’s® Privacy Shutter:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose your SimpliCam® from the list of available cameras

5. Under Camera Behavior at the top of the settings page, select an arming state (Off, Home or Away)

6. Toggle the Privacy Shutter Open or Closed, as needed

7. Choose SAVE in the upper right corner to save your selections

Camera Placement and Motion Detection

We recommend placing your SimpliCam® on the edge of a shelf or ledge, at least 4 feet off the ground. Additionally, avoid pointing the camera directly towards doorways or windows. The camera motion detection works best when a subject walks across its field of view, versus towards the camera. 

Verify Push Notifications are Enabled

It’s possible that your camera is detecting motion events, but you just aren’t receiving the notifications on your phone when they occur. 

As a first step, check the SimpliSafe® Mobile App timeline to verify that the camera is indeed recording motion events. Once you have confirmed that, you’ll want to adjust your system’s Notification settings to allow for push notifications. 

Note that when a motion event triggers a push notification - your phone/camera will enter a one-minute quiet period where subsequent motion detected by the same camera will not trigger additional push notifications for that time frame.

Adjust the SimpliCam’s® Sensitivity

In some cases, motion may not be detected if the sensitivity for the camera is too low. By default the SimpliCam® is set to Medium, however, this can be adjusted at any time within the SimpliSafe® Mobile App.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose your SimpliCam® from the list of available cameras

5. Tap on Motion Detection

6. Adjust the slider to Low, Medium or High - as needed for your camera

7. Select SAVE in the upper right corner of the app to save your selections

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App.

We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.

Remove a Camera from the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to remove from the list of available cameras

5. Scroll down and choose X Remove Camera

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion detection settings.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose the camera you wish to make changes for

5. Select Motion Detection

6. Toggle Motion Events ON 

7. Click Save in the upper right corner to save your settings before exiting

If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary. 

To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App.

To remove the SimpliCam®

1. Open the SimpliSafe® Mobile App on your phone or tablet.

2. Select My System from the navigation bar at the bottom of the screen.

3. Select Camera Settings.

4. Choose your SimpliCam®.

5. Scroll to the bottom of the screen and select Remove Camera.

After removing the SimpliCam® from your system, you can reset it.

To reset the SimpliCam®

1. Locate the pairing button on the top of your SimpliCam®.

2. Press and hold this button for 20 seconds.

3. When you release the button, the SimpliCam® will begin to reboot.

1. After a minute the light on the camera will be a solid yellow, and 30 seconds after that you will see a flashing white light, prompting you to set up your camera again.

Once the reset is complete, you can add your camera back to your system using our installation guide. If you cannot set up your SimpliCam® after resetting it, please contact our Support team for additional help.

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.

The frequency of motion alerts can be adjusted through your SimpliSafe® Mobile App or the online Web App. You can adjust the motion sensitivity to be High, Medium, or Low. Medium is the default setting—changing this will affect how much motion and what sized objects will set off the camera’s motion detection.

• High sensitivity will give you more frequent motion notifications

• Medium sensitivity is the default setting. You will receive a normal amount of notifications with this setting

• Low sensitivity will give you fewer motion notifications

How to Change Your Camera’s Settings

You can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or Web App by taking the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select the Cameras tab from the navigation bar at the bottom of the screen

3. Tap on the gear icon to open up Camera Settings in the top right corner of the app

4. Select the camera you want to update

5. Tap Motion Detection

6. Under Sensitivity, move the slider to Low

7. When you are done, select Save in the top right corner to save your selections

SimpliSafe® Online Account

1. Log into your SimpliSafe® Online Account using the browser of your choice

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address 

2. Select Devices from the navigation bar on the left side of the screen

3. Select the camera you want to update

4. A pop up menu will appear on the right hand side of the screen

5. Scroll down to Motion Sensitivity and move the slider to Low

6. When you are done, click Save Changes on on the bottom of the pop up to save your selections