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  • Performance Mode for Cameras

    When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode. When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to

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  • How to Reorder Cameras in the SimpliSafe® App

    An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app. This is helpful if you want to see your cameras in alphabetical order, or organised in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App o

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  • Where Should I Place My Smart Alarm Wireless Indoor Security Camera?

    Placement of your Smart Alarm Wireless Indoor Security Camera can vary from home to home. To get the most out of your camera, we recommend placing it in a spot that covers a significant portion of a room. Here are some tips to keep in mind when finding the right location to install your camera: Plac

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  • How to Download Recordings From Your Camera

    Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans. Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing

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  • How to Find the MAC Address of a SimpliSafe® Device

    In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the B

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  • Can't Initiate Live Stream From Within the SimpliSafe® App

    If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

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  • Smart Alarm Wireless Indoor Security Camera Installation Guide

    Overview The SimpliSafe® Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera that’s designed for indoor use. It records at 1536p and has a wide field of view at 125 degrees. The battery in the Smart Alarm Indoor Camera can also last up to 3 months on a single charge. Ne

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