Smart Lock

The PIN Pad for both the Smart Lock and Smart Lock Series 2 takes 2 CR2450 Lithium Batteries. The PIN Pad's batteries have a life expectancy of 8-12 months, depending on usage.

Changing Your PIN Pad’s Batteries

1. Use the Release Tool that was included in the Smart Lock Series 2 box

1. If you do not have this tool, a SIM Card tool or a paperclip may also work
   

2. Once the pinhole has been pressed, the top of the PIN Pad will pop off and you will then be able to replace the batteries

3. After the batteries have been replaced, press the PIN Pad top back on until it clicks into place

Changing your Smart Lock’s Batteries

If you have changed your PIN Pad’s batteries, but also need to change the Smart Lock’s batteries, you can find instructions for it on our Help Center.

• How to Replace Smart Lock Series 2 Batteries

• How to Replace Smart Lock Batteries

Related Articles

• Pairing your PIN Pad with the Smart Lock

• How to Reset the Smart Lock

• Smart Lock Series 2 Offline

In rare cases, you may need to remove the Smart Lock from your door during troubleshooting, if you are moving, or upgrading your Smart Lock to the Smart Lock Series 2.

To Remove the Smart Lock From Your Door

1. Use the wide side of the Smart Lock’s release tool as a level to slide out the two wing latches on either side of the device

   1. If you no longer have the release tool, you can use a small flathead screwdriver

2. After sliding out the wing latches, you can pull the Smart Lock off your door

3. If you are moving, or replacing the Smart Lock with the Smart Lock Series 2, you will then need to remove the mounting plate from your door. To do this, use a phillips head screwdriver to undo the screws and then lift the mounting plate off the door

Watch the video below for a hands-on experience from our team of experts to walk you through the process

Related Articles

• Smart Lock Overview and Installation Guide​

• ​Upgrading Your Smart Lock to the Smart Lock Series 2​

• ​I’m Moving, What Options Do I Have for my SimpliSafe® System

The Smart Lock is powered by 4 Duracell AA Alkaline batteries, and the PIN Pad takes 2 Duracell CR2450 Lithium batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.

If your Smart Lock is still offline after replacing its batteries, skip to the section below for troubleshooting steps.

To change your Smart Lock batteries, follow the steps below:

1. Slide the battery cover (the oval portion of the Lock labeled "SimpliSafe") off the device by pushing up on it.

This will expose the batteries and allow you to replace them.

2. Once the batteries have been replaced, put the battery cover back on and slide the compartment up until it clicks into place.

To replace the PIN Pad batteries, follow the steps below:

1. Use the pinhole key that was included in your Smart Lock box and press the tool into the pinhole on the bottom of the PIN Pad

If you do not have the pinhole key still, a SIM Card tool or a paper clip may also work

2. Once the pinhole has been pressed, the top of the PIN Pad will pop off, and you will then be able to replace the batteries

3. After the batteries have been replaced, press the PIN Pad top back on until it clicks into place

Is your Smart Lock still offline after replacing the batteries?

If the Smart Lock does not come back online after changing the battery, it’s possible that your lock has been offline for too long. The best step would be to remove the Smart Lock from the SimpliSafe® Mobile App and then add it back to your system.

To remove your Smart Lock:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on your Smart Lock

5. Choose Remove Device

Once you have removed Smart Lock, you can add it back using our Installation Guide.

There are different steps to take to troubleshoot your Smart Lock being offline, depending on whether the error appears intermittently or persistently within the SimpliSafe® App.

If the Error is Intermittent:

If you see the error appear intermittently within the SimpliSafe® App, and it goes away without taking any action on your end, this could indicate an issue with the placement of your Base Station. A common factor is often the distance between the Smart Lock and the Base Station. 

Generally, we recommend the following for placing the Base Station within your home or business:

• Place it in a centrally-located area within your home or business

• Have the Base Station elevated at least 3 feet off the ground

• Avoid placing it within a cabinet, closet, or around other dense materials such as granite, concrete or metal. This can weaken its signal to other SimpliSafe® devices

• Avoid placing it next to devices that output a wireless signal, such as a router or TV. This can cause wireless interference and decrease the overall signal strength of the Base Station

If the Error is Persistent:

If you see a persistent notification in the SimpliSafe® Mobile App that your Smart Lock is offline, you will need to change its batteries. The Smart Lock is powered by four Duracell AA Alkaline batteries, and the PIN Pad is powered two Duracell CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage.

To change your Smart Lock batteries, follow the steps below:

1. Slide the battery cover (the oval portion of the Lock labeled "SimpliSafe") off the device by pushing up on it. This will expose the batteries and allow you to replace them.

2. Once the batteries have been replaced, reattach the battery cover by sliding it down on the back of the Smart Lock until it clicks into place.

To replace the PIN Pad batteries, follow the steps below:

1. Use the pinhole key that was included in your Smart Lock box and press the tool into the pinhole on the bottom of the PIN Pad

If you do not have the pinhole key still, a SIM Card tool or a paperclip may also work

2. Once the pinhole has been pressed, the top of the PIN Pad will pop off and you will then be able to replace the batteries

3. After the batteries have been replaced, press the PIN Pad top back on until it clicks into place

Is your Smart Lock still offline after replacing the batteries?

If the Smart Lock does not automatically come back online, you will need to remove the device and re-add it to your system.

To remove your Smart Lock:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on your Smart Lock

5. Choose Remove Device

Once you have removed Smart Lock, you can add it back using our Installation Guide.

Wi-Fi is not necessary for the Smart Lock to work. However, your Smart Lock does require a Gen 3 SimpliSafe® system in order to install it.

To install the Smart Lock or Smart Lock Series 2 to your system, you need to make sure that your SimpliSafe® system has been updated to the latest firmware version. You can update your system by connecting it to Wi-Fi and looking for a prompt in the SimpliSafe® Mobile App or on your Keypad. If you cannot download the latest firmware, please contact our Support team.

Your Smart Lock receives periodic updates to ensure it’s always ready to protect your home. It’s important to download and install the updates as they become available to ensure that your Smart Lock receives any patches, fixes, and security updates.

Updating Your System

Before updating your Smart Lock, you’ll want to make sure that your SimpliSafe® System is running the latest firmware version. If your system is running firmware version 2.16 or higher, firmware updates will happen automatically. However, you can manually check for updates using the SimpliSafe® Mobile App.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. You should see a tile on the Overview tab detailing there’s an “Update Available”

3. You may also manually check for updates using the following steps:

1. Choose My System from the bottom navigation bar

2. Select Base Station Settings

3. If an update is available, it will say so to the right of “Firmware”

If your system is up to date or no update appears available when manually checking, please proceed to the next step to update your Smart Lock.

Updating Your Smart Lock

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. On the Overview tab, there should be a tile that reads “Update Available”

3. Then, choose Update Now

1. You’ll need to make sure that Bluetooth is enabled on your phone or tablet - otherwise the update will fail!

4. Bring your phone within 3 feet of your Smart Lock and wait for it to connect

5. The Smart Lock will begin to update

1. This may take up to 10 minutes to complete, so keep your phone nearby!

6. Once the update is complete, you’ll receive a notice on your phone/tablet

7. Finally, calibrate your Smart Lock

1. Navigate to My System

2. Choose Device Settings

3. Select your Smart Lock

4. Choose Calibration

5. Tap on Begin to get started

If your Smart Lock has run the update, but you still see an update message on the Overview screen within the SimpliSafe® Mobile App, please pull the screen down to refresh the app to clear out the message.

Troubleshooting Smart Lock Updates

As an added layer of security, each Smart Lock can be paired to only one Base Station at a time. If you attempt to pair a Smart Lock to a system while it is already paired to another system, you may get Error 142.

If you have access to the previous Base Station the Smart Lock was paired to, you should unpair it using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on your Smart Lock

5. Scroll down and choose X Remove Device

Once your Smart Lock has successfully unpaired, you can add it back to your system using the installation guide for Smart Lock or for Smart Lock Series 2. If you’re unsure which Smart Lock you have, you can learn more about the differences in our comparison guide.

If the previous Base Station is no longer available, you should reset the Smart Lock using the appropriate steps for Series 1 or Series 2.