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  • How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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  • What is the Constant Yellow Light on the Smoke and/or CO Detector?

    The Smoke Detector, Carbon Monoxide Detector, and 2-in-1 Smoke & CO Detector all feature a Tamper Switch, to make sure that the device is properly secured into its mounting bracket. It’s a small button on the back of the unit that is normally held down by part of the mounting bracket. When it is not

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  • Smoke & Carbon Monoxide Detector Overview and Installation Guide

    ​Overview The Smoke & Carbon Monoxide Detector alerts you at the first sign of smoke or CO within your home. You should place this device near sleeping areas, ensuring that there is one on every floor within your home. If wall mounting your Smoke & Carbon Monoxide Detector, ensure that it is no more

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  • How SimpliSafe® Products Respond During an Alarm

    ​​​SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications or Alarm Text Messages. You’ll also be able to interact with our in-app

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  • How To Replace Smoke & Carbon Monoxide Detector Battery

    The Combination Smoke & Carbon Monoxide Detector takes two (2) CR-123A Lithium 3V batteries and has a life expectancy of up to 2 years, depending on placement and usage. To change your Smoke & CO Detector battery, twist it off its bracket and open the back panel. Then, replace the lithium batteries

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  • How Does the Smoke & Carbon Monoxide Detector Respond During an Alarm

    When the Smoke & Carbon Monoxide Detector detects particulate consistent with smoke or carbon monoxide, it will produce a siren as well as the following products: Base Station Extra Siren Wireless Outdoor Security Camera Outdoor Security Camera Series 2 Wireless Indoor Security Camera After the alar

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  • Testing the Smoke & Carbon Monoxide Detector

    Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

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