‎Using Your System | SimpliSafe Support Home
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What is the difference between Home Mode and Away Mode?

SimpliSafe® Systems have three arming states - Off, Home, and Away. Learn more about the differences here

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Device and Sensor Settings

Each sensor has unique settings. Learn how to optimize your device settings in this helpful guide

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Securing Your SimpliSafe®

Protect your account like you protect your property with additional verification

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Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
Alarm Texts for your SimpliSafe® System
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Is SimpliSafe® available outside of the United States?
What Are the Business Features Included in the SimpliSafe® Mobile App?
Where Can I Submit a Product or Feature Request?
Original SimpliSafe® Overview
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Where to Place the Carbon Monoxide Detector
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
What Does "Invalid Base Station Serial" Mean?
Smart Lock Series 2 Settings & Customizations
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Original SimpliSafe® Water Sensor Installation Guide
SimpliSafe® Beta
What is a Cross Zone Jurisdiction for Monitoring Permits?
Biometric Authentication for SimpliSafe® Accounts
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Multi-Camera Live Streams Beta for Businesses
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
What are the Wi-Fi upload speed requirements?
Upgrading Your Smart Lock to the Smart Lock Series 2
How To Replace Water Sensor Battery
How to Find the MAC Address of a SimpliSafe® Device
Why Can't I See All of My System Locations in the Mobile App?
What Happens if I put in the wrong PIN on the PIN Pad?
Additional User Access for Businesses
Motion Sensor Gen 1 Offline
Outdoor Camera has a Blinking Blue Light
How many devices can I connect to the Base Station?
How to Remove Devices from the Original SimpliSafe® System
Outdoor Camera is not Live Streaming
Outdoor Camera is Detecting Motion too Late
Extra Siren Batteries are Dying Quickly
Change Temperature Sensor From Fahrenheit or Celsius