Video Doorbell Pro

Cox and Xfinity default their network security settings to the WPA3 protocol. To connect the Base Station to Wi-Fi, you’ll need to temporarily change this to WPA2. Once these devices are set up, you can change this setting back to WPA3.

COX subscribers will need to reach out to their Internet Service Provider to temporarily switch the network from WPA3 to WPA2 security.

Xfinity subscribers using the Xfinity gateway should be able to make these changes within the Xfinity Mobile App:

1. Click on Wi-Fi from the bottom menu

2. Select Wi-Fi Details

3. Choose Edit Wi-Fi Settings

4. Under Security Mode, change this setting to WPA2

5. Tap Save to save your changes

Add the Video Doorbell Pro in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Video Doorbell Pro from the list of available products

Remove Your Existing Doorbell

1. Turn off the power to your existing doorbell at the circuit breaker

   1. To locate the correct circuit breaker switch, try turning off each switch one at a time and pressing your doorbell to confirm that it does not ring, indicating that it is off

2. Locate your doorbell’s chime box and remove its cover. A chime box is a device that is installed inside of your home, usually near a ceiling, and produces a sound when the doorbell is rung

3. Follow the in-app instructions to install your Chime Connector

   1. The Chime Connector is a wiring extension that ensures enough power flows between the Video Doorbell Pro and mechanical chime box

4. After you install the Chime Connector, you will need to uninstall your existing doorbell by removing its screws and disconnecting its wiring

5. Once the wires have been removed from the doorbell, tape them to the door frame or wrap them tightly around a pencil to prevent them from falling into the wall

Install the Mounting Bracket

If you have angled siding or want to tilt the Video Doorbell Pro up or down, install the included vertical bracket underneath the mounting bracket to ensure the Video Doorbell Pro captures your desired view.

If you want to install the Video Doorbell Pro flat on your surface, refer to the steps below to install the mounting bracket.

1. Hold the mounting bracket up to the surface and use a pencil to mark where you want to place the screws

   1. If you are installing the Video Doorbell Pro on a brick, stone, or stucco surface, you will need to install wall anchors next

      1. Drill 2 pilot holes into the wall using a 3/16 inch drill bit

      2. Gently tap the wall anchors into the wall using a hammer or mallet

2. Thread the doorbell wiring through the center of the mounting bracket

3. Remove the cardboard Clearance marker off the mounting bracket

4. Secure the mounting bracket to the surface using a philips head screwdriver and the included screws

Connect the Doorbell Wiring to the Mounting Bracket

1. Use a screwdriver to loosen both terminal screws on the mounting bracket

2. Slide the exposed wires behind the square washers. We recommend placing the wire ends to the left of each screw to prevent them from touching

3. Tighten the terminal screws to secure the wires in place

Attach the Video Doorbell Pro to the Mounting Bracket

1. Place the Video Doorbell Pro on the mounting bracket and slide it down until it clicks into place

2. Remove the protective film from the camera's lens

3. Once the Video Doorbell Pro is attached to the mounting bracket, turn the power back on at the circuit breaker

4. Wait up to 10 minutes for the Video Doorbell Pro to power up. You’ll know the doorbell has sufficient power when it begins to blink white, indicating that it is ready to be paired to the system

5. Press its doorbell button to confirm it chimed

   1. If your doorbell did not chime, it could be due to the following reasons:

      1. Your doorbell setup does not align with our requirements.

         1. We require a doorbell transformer with an output of 8-24 VAC, 10-30 VA and a digital chime box

      2. The Chime Connector has not been installed properly 

   2. If your doorbell did not chime and the LED light doesn’t blink white, turn off the power at your circuit breaker and ensure that the doorbell wiring is secure to the mounting bracket

Connect the Video Doorbell Pro to Wi-Fi

1. The SimpliSafe® Mobile App will next prompt you to confirm the location you are installing the Video Doorbell Pro at and select the Wi-Fi network you are connecting it to

2. You will next be asked to name the Video Doorbell Pro by picking one of our pre-selected names or selecting Custom Name to input your own

3. Your phone’s screen will then display a QR code for your Video Doorbell Pro to scan to connect to your Wi-Fi network

   1. If the QR code does not scan, refer to the Why Won’t My QR Code Scan article in the Help Center

Enroll the Video Doorbell Pro in Active Guard Outdoor Protection

If you are subscribed to either our Pro Plus or Pro monitoring plans, you will then be prompted to enroll your Video Doorbell Pro in Active Guard Outdoor Protection. If you do not want to enroll your camera now, you may always do so at a later time.

Secure the Video Doorbell Pro to the Mounting Bracket

1. Finally, you will need to secure the Video Doorbell Pro it its bracket using the included security screw and Torx screwdriver

2. Insert the security screw to the bottom of the Video Doorbell Pro and then use the Torx screwdriver to tighten it in place

   1. Note: you must use the included Torx screwdriver; failure to do so could strip the security screw and damage the Video Doorbell Pro’s battery

The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

Entry Sensor

To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

Motion Sensor Gen 1

The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

Motion Sensor Gen 2

The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

Glassbreak Sensor

The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

Panic Button

The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

Extra Siren

The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

Temperature Sensor

The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

Water Sensor

The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

Smoke & Carbon Monoxide Detector

The serial number for the Smoke & Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the Smoke & CO Detector from its bracket, rotate the detector counterclockwise. The serial number will be to the right of the QR code, in white text on the black background, right above the manufacturing date.
To reassemble the Smoke & CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

​Carbon Monoxide Detector

The serial number for the Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the CO Detector from its bracket, rotate the detector counterclockwise. The serial number is right above the center of the device on the back of the product. You can find it by looking for “S/N:” followed by a string of letters and numbers.

To reassemble the CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Smoke Detector

The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

Outdoor Camera Series 2

The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

Outdoor Camera

The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

Video Doorbell Pro

The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

Smart Alarm Wireless Indoor Security Camera

The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

SimpliCam® Wired Indoor Security Camera

The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

Smart Lock Series 2

The serial number on the Smart Lock Series 2 can be found right above the battery compartment on the back of the Smart Lock. This is the part that is inside of your home or business, not outside of your door. To access it, slide the battery cover to the right to remove it. Then, locate the serial number in the center on the upper portion of the back of the Smart Lock itself.

Smart Lock

The serial number on the Smart Lock can be found on the back of the Smart Lock itself, the piece that goes inside your door. To remove this, you’ll need to use the included Release Tool. If you no longer have the release tool, you can always use a small flathead screwdriver, similar to one you would find in an eyeglass kit. 

To remove the Smart Lock:

1. Using the Release Tool (or a small flathead screwdriver) slide out the two wing latches on each side of the device

2. After sliding out the wing latches, you can pull the Smart Lock off the door. 

Once removed, you’ll find the serial number in the center right above the wing latches, right underneath the FCC ID embossed section.

When it comes time to place the Smart Lock back on your door, refer to our Smart Lock Installation Guide on the Help Center.