‎Wi-Fi Troubleshooting | SimpliSafe Support Home

Featured Articles

How To Find or Change Your Safe Word
How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
Updating Your Primary and Secondary Monitoring Contacts
When is my bill due, and can I change the due date?
How do Monitoring Agents Respond During An Intruder Intervention Alarm?
Does the Smart Lock use the same PIN as my Keypad?
How to Set Up Additional PINs for the Original SimpliSafe® System
How many devices can I connect to the Base Station?
How to Tell if Your Third-Party Smoke and/or CO Detectors are Interconnected or Battery-Powered
Why is my camera feed losing audio?
Alarm Screen within the SimpliSafe® App
SimpliSafe® System and Wi-Fi Requirements
How to Replace Smart Lock Series 2 Batteries
Changing Your Default Payment Method for SimpliSafe® Monitoring Subscriptions
Too Many Motion Alerts From the Wireless Outdoor Security Camera
App Error: Internet Not Found
How to use Two-Way Audio for Cameras
Outdoor Camera is not Recording
Original SimpliSafe® Keychain Remote Installation Guide
Original SimpliSafe® Glassbreak Sensor Installation Guide
My privacy shutter isn’t responding correctly
Setting Up A New PIN
How To Find or Change Your Master PIN
What is Practice Mode?
Key Fob Not Responding To Button Presses
Scheduled Arming for Your SimpliSafe® System
SimpliCam® Wired Indoor Camera LED Status Light Colors
What are the Wi-Fi upload speed requirements?
Receiving Your Gift Card from a SimpliSafe® Promotion or Offer
How to Replace Motion Sensor Gen 2 Battery
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Where Can I Submit a Product or Feature Request?
Is SimpliSafe® available outside of the United States?
How to Reset the Video Doorbell Pro
What Happens if I put in the wrong PIN on the PIN Pad?
Camera Motion Detection by System Arming State