Community Admin
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Base Station Green Light Without a Video Doorbell Pro
We have been investigating incidents of the Base Station showing a green light for an unknown reason. The Base Station should only show a green light when the Video Doorbell Pro’s button is pressed.
We have seen some users report that they see the green light even if their Video Doorbell Pro has not been activated, or that they see the light despite not having a Video Doorbell Pro at all. We have determined that this has no negative or other impact on the rest of your system.
Our engineering team would like to receive as many Base Stations exhibiting this behavior as possible for further investigation. If you are experiencing this behavior, please comment below so we can get you in touch with the team.
Official Solution
simplisafe_admin
Community Admin
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Hi all,
In our engineering team's investigation, it was found that a replacement Base Station will resolve this issue. If anyone is experiencing this issue, please contact our Support team so our agents can send a new Base Station your way.
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kristinetaylor8
my base unit started flash a green light today. I do not have a video doorbell pro.
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216brianhall
I also have a green base station and none of my doorbell chime. When I look the keypad doesn’t seem to me connecting with the base station
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pamndavemusic
I am having this issue along with one of my cameras not detecting motion. I have recharged the camera, but can't get it online.
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SafetyOff
My base station is solid green constantly and I do not have a doorbell, only temp sensors, door sensors, and an indoor camera I have not connected.
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rabrenne
Mine did this today (and I do not have the doorbell, just door sensors, motion sensor and glass break sensor) - solid green after I disarmed it. No errors or messages in the app or on the keypad and everything seems to be working normally. After I armed it on Home and disarmed again, the light went away (did that twice - once with keypad and once with keyfob).
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bgtrowbridge
my base station suddenly beeped and went to a light green color. Since installation a few months ago, it has been a light blue. I have no video doorbell or any video cameras, just 4 entry sensors. I armed the system, caused an entry fault, disarmed the fault, and the base station went back to light green. I unplugged the base station for 40 seconds and when plugged back in, it went to light green again.
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hancockpeteclaire
My system started chirping this morning and woke me up. I got up and investigated. It continued to chirp and Thea green light was on the home station. This lasted for several minutes and then stopped. It returned to its normal “off” mode.
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sparkyllc157
My base unit has been a solid green light for a few weeks. I tried unplugging it and plugging back in but remains green. Seems to be working ok
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tempeblueeyes
My base station is showing a bright green light instead of the blue when armed. I do not have the video doorbell device. I want to be sure my home is secure when activated.
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stevenmglass
Green light flashing every few minutes.
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clint3674e1
My base station is showing a bright green light instead of the blue when armed. I do not have the video doorbell device. Same as other people.
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malcolmlamonster
Base station light used to be blue when armed. One day it turned to green and now only displays a solid green light when armed. I checked at the keypad and in the app for any errors on any of my devices but they are all operating correctly.
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patriciahartmann
Yes it is green and no idea why
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crashamburn1
To whom it may concern,
I too have a base station that flashes green every 60 seconds. I have tried reset, unplug/replug, changed out batteries at bottom of station, and ran the diagnostic test. Still flashing green.
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