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How To Check The Firmware Version of SimpliSafe® Devices
At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below.
Checking the Base Station’s firmware
You can view which firmware version your Base Station is running using either the SimpliSafe® Mobile App or Keypad.
Using the SimpliSafe® Mobile App
1. Open up the SimpliSafe® Mobile App on your smartphone or tablet
2. Select My System from the navigation bar at the bottom of the screen
3. Choose Base Station Settings
4. Next to Firmware, you will see which version your system is running
Using the Keypad
1. Press the Menu button on your Keypad
2. Enter your Master PIN
3. Select System Settings
4. Scroll down to Diagnostics
5. Press the right arrow until you see Base Station
6. Next to Version, you will see what firmware your system is running
Checking a camera’s firmware
You can view your camera’s firmware in the SimpliSafe® Mobile App
1. Open up the SimpliSafe® Mobile App on your smartphone or tablet
2. Select My System from the navigation bar at the bottom of the screen
3. Choose Camera Settings
4. Select the camera you want to check
5. Scroll down to the bottom of the screen until you see Basic Info
6. Next to Software Version, you will see what firmware your camera is running
Related Articles
- Updating your SimpliSafe® System
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Why is my Base Station Pulsing Red?
The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things.
Slow Pulse, with 8-10 seconds between each pulse
This indicates that there is a minor system error, such as radio interference. You can check the Keypad for more details. To resolve the red light, you will want to address the system error that’s occurring.
Continuous Pulse for 1-2 minutes, followed by Solid Red Light
If you are seeing a continuous pulse for 1-2 minutes, this indicates that there was a recent alarm. After 1-2 minutes the Base Station will turn to a solid red light to alert you to the recent alarm. You can check the Keypad or the SimpliSafe® Mobile App for more details.
Clearing the Keypad Warning and Red Light
You can clear the Keypad Warning and Red Light for your Base Station by following these steps below:
1. Using your Keypad, press OFF to disarm your system
2. Then, press the screen of your Keypad towards the warning symbol
3. An error should appear, select clear to clear the warning message
4. Once done, this should clear the error message displayed on the Keypad and reset the LED on your Base Station
If the red light persists, power cycle the Base Station by following the steps in this video:
Further Troubleshooting
If the red light on your Base Station does not clear, this may indicate that another error is occurring with your system. Use the arrows on your Keypad to scroll through the notifications on your Keypad for additional details. If there are no notifications, or resolving them still does not clear the red light on the Base Station, please contact our Support team for additional assistance.
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Base Station

Base Station and System Settings

You can access System Settings via your Keypad’s menu, SimpliSafe® Mobile App, or SimpliSafe® Web App. These settings control your system’s volume, alarm delays, and Wi-Fi setup.

To change the settings for specific devices, please visit our Device and Sensor Settings article.

System Settings

Setting	Description	Location	Options	Default
Wi-Fi	Choose the Wi-Fi network that your system is connected to. Learn more about connecting your system to Wi-Fi here.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Wi-Fi Network Keypad: Menu > System Settings > Wi-Fi	N/A	N/A
Entry Sensor Chime Volume	Sets the Base Station chime volume for when an Entry Sensor opens while the system is disarmed or when the sensor is set to “Disabled."	Mobile App: My System gear on the bottom of the screen > Base Station > Entry Sensor Chime Keypad: Menu > System Settings > Chime Volume	Off Low Medium High	Medium
Trouble Signal	A warning tone that indicates an issue with the system, or a component.	Keypad: Menu > System Settings > Trouble Signal	Off Low Medium High	Off
Doorbell Chime Volume	Sets the Base Station chime volume for when your Video Doorbell Pro is rung.	Mobile App: Cameras tab on the bottom of the screen > Select the gear icon in the upper right corner of the app for Camera Settings > Tap on your Video Doorbell Pro > Base Station Chime	Off Low Medium High	Medium
Siren Volume	Sets the volume of the Base Station siren in the event that an alarm is sounded.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Alarm Siren Volume Keypad: Menu > System Settings > Siren Volume	Off Low Medium High	High
Voice Prompts	Sets the volume that the Base Station will announce instructions, errors, etc.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Voice Prompts Keypad: Menu > System Settings > Voice Prompts	Off Low Medium High	Medium
Siren Duration	Sets the length of time that your Base Station (and Extra Sirens if you have them) will sound in the event of an alarm.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Alarm Siren Duration Keypad: Menu > System Settings > Siren Duration	Between 30 seconds – 8 minutes	4 minutes
Base Station Light	Changes if the LED light on your Base Station will illuminate to indicate system statuses, warnings, and similar events.	App: Menu > My System > General Settings > Base Station Light Keypad: Menu > System Settings > Base Station Light	On Off	On
Trouble Light	A warning light that indicates an issue with the system, or a component	Keypad: Menu > System Settings > Trouble Light	On Off	Off
Wall Power Light	A blue light on the back of the Base Station that remains lit while the Base Station is receiving power from the power adapter.	Keypad: Menu > System Settings > Wall Power Light	On Off	Off
Exit Delay, Home	The amount of time before the system becomes armed in Home Mode when you press the “home” button on your Keypad or in the App.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Exit Delay (Home) Keypad: Menu > System Settings > Exit Delay, Home	Between 0 seconds – 4 minutes and 15 seconds	No Delay (0 seconds)
Exit Delay, Away	The amount of time before the system becomes armeed in Away Mode when you press the “away” button on your Keypad or in the App.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Exit Delay (Away) Keypad: Menu > System Settings > Exit Delay, Away	Between 45 seconds – 4 minutes and 15 seconds	60 seconds
Entry Delay, Home	The amount of time before your system's siren sounds when an active sensor is tripped in Home Mode.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Entry Delay (Home) Keypad: Menu > System Settings > Entry Delay, Home	Between 0 seconds – 4 minutes and 15 seconds	30 seconds
Entry Delay, Away	The amount of time before your system's siren sounds when an active sensor is tripped in Away Mode.	Mobile App: My System gear on the bottom of the screen > Base Station Settings > Entry Delay (Away) Keypad: Menu > System Settings > Entry Delay, Away	Between 30 seconds – 4 minutes and 15 seconds	30 seconds
Arming Reminders	Sends a push notification to your SmartPhone to remind you to arm your system.	Mobile App: My System gear on the bottom of the screen > Automations > Arming Reminders	N/A	N/A

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How To Replace Base Station Batteries
You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last.
The batteries in the Base Station are Nickel Metal Hydride (NiMH) rechargeable batteries. Regular alkaline batteries should never be inserted into the Base Station as they may damage the device.
Replacing The Base Station Batteries
Once you have acquired the necessary Nickel Metal Hydride (NiMH) rechargeable batteries, you can follow the steps below to replace them:
1. Ensure your system is disarmed
2. Unplug your Base Station from power by removing the power cable from the bottom of it
3. Use a Philips head screwdriver to remove the security screw, underneath where the power cable was
4. Next, remove the battery cover from the bottom of the Base Station to expose the batteries
5. Remove the old batteries
6. Insert the new Nickel Metal Hydride (NiMH) rechargeable batteries
  - NEVER insert regular alkaline batteries into the Base Station as they may damage the device.
7. Screw the battery cover back onto the bottom of the Base Station
8. Plug your Base Station back into power.
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Where Should I Place My Base Station?
The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood).
The following floorplan illustrates the recommended placement for a Base Station within this layout.
Placing your Base Station in a cabinet, closet, or around dense materials (such as granite, concrete, or metal) can weaken its signal to other SimpliSafe devices. This can lead to communication errors between the Base Station and your SimpliSafe products, and cause the other devices (sensors, cameras, etc.) to become unresponsive or go offline. If you are having trouble with your sensors, see this article for additional troubleshooting.
Installing your Base Station next to devices that output a wireless signal, such as a router or TV, is also not recommended. This can cause wireless interference and decrease the overall signal strength of the Base Station.

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How to Find the Serial Number for Your SimpliSafe® Device or Camera
During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.
Locating the Serial Number for your Base Station in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen
3. Choose Help & Support
4. At the top of the menu you’ll see an Account Number
5. This is the serial number for your Base Station
Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select either Devices or Cameras to continue
4. Tap on the Device or Camera you wish to manage
5. Scroll down to Basic Info
6. Your device or camera’s Serial Number will be listed here
There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.
The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.
The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.
The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.
Entry Sensor
To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.
Motion Sensor Gen 1
The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.
Motion Sensor Gen 2
The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.
Glass Break Sensor
The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.
Panic Button
The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.
Extra Siren
The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.
Temperature Sensor
The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.
Water Sensor
The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.
Smoke Detector
The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.
To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.
Outdoor Camera Series 2
The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.
Outdoor Camera
The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.
Video Doorbell Pro
The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.
Smart Alarm Wireless Indoor Security Camera
The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.
SimpliCam® Wired Indoor Security Camera
The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.
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What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. When this is present, you’ll see a box appear on your Keypad with ⚠ in it, notating that an issue is occurring with your system.
These changes are part of the UL-985 Standard for Household Safety.
If you are hearing the Trouble Signal or seeing the Trouble Light, your system could be having issues with one of the following:
- Base Station Battery Failure
- Components are either Not Responding or marked as Offline within the SimpliSafe Mobile App
- Smoke Detectors have a malfunction and/or low sensitivity is being reported.
- Smoke Detectors have a tamper switch that is not held down
- A No Link To Dispatcher error may be reported by your Keypad. Use the steps outlined in this article to resolve the issue.
- RF Interference may be detected. Use the steps outlined in this article to resolve the issue.
These warnings cannot be dismissed until the issue itself is resolved.
You can, however, modify or disable the Trouble Signal and Trouble Light in your system settings at any time.
If you require further assistance, please don’t hesitate to reach out to our support team directly.
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