Keypad

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

The error “Keypad Out of Range” is a message that appears on your Keypad whenever the device is not communicating with the Base Station. There are two primary reasons that the error will happen. You can scroll through the article to the section that applies to you, or you can use the anchor links be

You can access System Settings via your Keypad’s menu, SimpliSafe® Mobile App, or SimpliSafe® Web App. These settings control your system’s volume, alarm delays, and Wi-Fi setup. To change the settings for specific devices, please visit our Device and Sensor Settings article. System Settings Setting

The Keypad takes four (4) AA Duracell batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypa

The red button on the top of the Keypad is designed to be a Panic Button for your system. If you press and hold the button for 2 seconds, it will alert our monitoring centre of an emergency who will then follow alarm protocol and contact the emergency contacts directly. If you wish to disable this f

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage. We recommend using standard AA batteries, and not rechargeable ones to ensure that your Keypad is adequately powered. To change your Keypad batteries, slide the device off