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  • How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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  • Why does my camera keep losing its Wi-Fi connection?

    There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

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  • How To Check The Firmware Version of SimpliSafe® Devices

    At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below. Checking the Base Station’s firmware You can vi

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  • Outdoor Camera Solar Panel Accessory

    With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

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  • Outdoor Security Camera Series 2 LED Status Light Colors

    The status light located on the front of your Outdoor Security Camera Series 2 indicates key information about your camera. At a glance, it can tell you if the camera is recording or isn’t connected to Wi-Fi. The chart below shows which colors you can see on your Outdoor Camera Series 2 and what the

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  • Outdoor Security Camera Series 2 Installation Guide

    ​Overview The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home. Its rugged design holds up to the elements, with an IP65 water-resistant and dustproof rating. The Outdoor Camera Series

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  • Activity Zones for Cameras

    Activity Zones are a great way to limit the number of motion detection alerts you receive from your camera inside and outside of your home. You’ll simply tap on the squares within your Motion Detection settings to exclude zones from triggering a motion event. Supported Cameras The following cameras

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