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    How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.

    Locating the Serial Number for your Base Station in the SimpliSafe® App

    1. Open the SimpliSafe® Mobile App on your phone or tablet

    2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen

    3. Choose Help & Support

    4. At the top of the menu you’ll see an Account Number

    5. This is the serial number for your Base Station

    Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App

    1. Open the SimpliSafe® Mobile App on your phone or tablet

    2. Choose My System from the bottom navigation bar

    3. Select either Devices or Cameras to continue

    4. Tap on the Device or Camera you wish to manage

    5. Scroll down to Basic Info

    6. Your device or camera’s Serial Number will be listed here

    There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.

    The tab on the Key Fob with a red rectangle highlighting the device's serial number.

    The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

    Base Station Serial Number highlighted at the bottom of the product

    The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

    Remove the back of the keypad to expose the keypad serial number

    The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

    Entry Sensor

    Entry sensor serial number on the back of product

    To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

    Motion Sensor Gen 1

    Slide the backing off the Motion Sensor Gen 1 to see the serial number

    The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

    Motion Sensor Gen 2

    Slide the backing off of the Motion Sensor Gen 2 to see the serial number

    The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

    Glass Break Sensor

    Slide off the backing of the Glassbreak Sensor to see the serial number

    The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

    Panic Button

    Slide the front of the Panic Button up and off its bracket to expose the serial number

    The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

    Extra Siren

    Serial number for Extra Sirens are on the back of the device, underneath the bracket

    The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

    Temperature Sensor

    Serial number can found within the battery compartment on the device

    The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

    Water Sensor

    Serial Number can be found within the battery compartment.

    The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

    Smoke Detector

    Serial number can be found on the outside of the device

    The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

    To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

    Outdoor Camera Series 2

    Serial number can be located on the back of the camera lens

    The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

    Outdoor Camera

    Serial number can be located on the back of the camera lens

    The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

    Video Doorbell Pro

    Serial number can be found on the back of the Video Doorbell Pro

    The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

    Smart Alarm Wireless Indoor Security Camera

    Serial number can be located on the back of the camera

    The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

    SimpliCam® Wired Indoor Security Camera

    Serial number can be found on the back of the camera

    The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

    Help Center Article

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    Product Support

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    Panic Button Not Responding

    If you receive the warning “Panic Button Not Responding” it’s possible that it could be the result of low batteries, or a weak connection between the device and Base Station.

    Checking the Battery

    As a first step, we recommend ensuring that the batteries are correctly installed.

    1. Slide the Panic Button up and off it’s bracket.

      1. This may require gentle force to get it to slide upwards.

    2. Remove the battery from its compartment

    3. Wait at least 15 seconds, then reinstall the battery

    4. Now, you’ll want to test the Panic Button by placing your system into Test Mode using the Keypad

      1. Menu > Enter Master PIN > Test Mode

        1. You’ll know you’re in Test Mode when the Base Station announces it. You may also check the timeline within the SimpliSafe® Mobile App for a “User Initiated Test” event.

    5. Press and release the button on the front of the Panic Button

    6. You should hear the Base Station announce “Panic Button” and see a timeline event within the SimpliSafe® Mobile App that reads “Panic Button Test”

    If you do not hear the Base Station respond or see a timeline event for this test, it is likely the battery for your Panic Button needs to be replaced.

    Checking the Placement of Your Panic Button and Base Station

    If you have replaced the battery and are still encountering the ‘Not Responding’ error, it likely is the result of a weak connection to the Base Station. A weak connection to the Base Station can often be caused by something environmental, like brick walls or dense home construction.

    To test this, temporarily move the Panic Button closer to the Base Station and see if the error stops. If the device does work in a new location, it is likely the result of the environment near the prior location that is causing the conflict. You’ll have two options from here; Keep the Panic Button in its’ new location closer to the Base Station, or try to identify and clear the interference in the devices existing location. If you choose to keep the Panic Button in the location where it has encountered the error, you’ll want to look for environmental factors, such as dense building materials, or wireless devices that are nearby that could be interfering with the RF signal between the Panic Button and the Base Station. If you have any devices that output a wireless signal, we recommend trying to keep them at least 3-5 feet away from your Panic Button. That should help to clear up communication between the device and the Base Station.

    Help Center Article

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    Panic Button

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    How To Replace Panic Button Battery

    The Panic Button takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.

    To change your Panic Button battery, remove it from its bracket and replace the lithium battery. Then, put the device back on its bracket.

    Help Center Article

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    Panic Button

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    Panic Button Installation Guide

    Overview

    If there’s ever an emergency, you can trigger an alarm by pressing the Panic Button down for 2 seconds. You’ll know that the Panic Button has sent the signal to our monitoring center* when the red LED on the upper right corner flashes. You can also change the Panic Button’s settings to send an alarm signal under duress, so it doesn’t sound your system’s alarm.

    Once installed, the Panic Button will always be active and ready for use, no matter the state your SimpliSafe® system is armed in.

    *The Panic Button will only communicate to our monitoring center if you are subscribed to one of our professional monitoring plans.

    Need to purchase a Panic Button? You can find it available for purchase on our website.

    Before Getting Started

    Before installing your Panic Button, you will need to install your Base Station first.

    What’s in the Box

    • Panic Button with mounting plate

    • Screws (optional for permanent installation)

    If you want to mount your Panic Button on a wall, make sure the surface has been wiped clean and has had time to dry.

    If you want to screw mount your Panic Button, you will also need your own Phillips Head screwdriver.

    Installing Your Panic Button

    1. Open the SimpliSafe® Mobile App on your smartphone or tablet

    2. Navigate to the three-bar icon in the upper left corner

    3. Select Add Device or Camera

    4. Select Panic Button from the list of products

    5. Pull out the battery tab and then press and release the button labeled Panic

    6. Next, choose a name for your Panic Button using one of the pre-selected names, or create your own custom name by selecting Custom Name

      1. Note: device names need to be 14 characters or less

    Watch the video below for a hands-on experience from our team of experts for the installation process.

    Related Articles

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    Panic Button

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    Panic Button Settings & Customisations

    Your Panic Button can be customised to be a silent or audible alarm.

    The Panic Button settings will determine what happens when you press the Panic Button.

    Audible

    The default setting. Will trigger a Panic siren and a call from an operator. If you do not answer, we will try your keyholders next.

    Silent

    Will not trigger an audible siren on the Base Station.

    *Dispatch services are available with an active Pro Premium Monitoring Plan.

    ​

    Follow the instructions below to customise your Panic Button using the SimpliSafe® Mobile App or the KeyPad:

    SimpliSafe® Mobile App:

    1. Open the SimpliSafe® mobile app on your phone or tablet

    2. Choose My System from the bottom navigation bar

    3. Select Device Settings

    4. Tap on your Panic Button from the list of devices

    5. Click into Alarm

    6. Make your selection of alarm types from the list available

    7. Be sure to tap on Send to Base before exiting to save your settings

    KeyPad:

    1. Select Menu

    2. Enter your Primary PIN

    3. Choose Devices

    4. Select your Panic Button from the list of devices

    5. Scroll for Panic Alarm

    6. Then make your selection for what type of alarm you wish for the Panic Button to trigger

    Help Center Article

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    Panic Button

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    Panic Button Offline

    NOTICE: To ensure optimal performance of your device, we recommend updating your Base Station firmware to 2.21.4.6. You can manually run an update by using the SimpliSafe® Mobile App and navigating to My System > Base Station Settings > Firmware and tapping on Update Available. If you're experiencing this issue and are already on 2.21.4.6, please follow the troubleshooting steps in this article.

    If your Panic Button is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.

    The Panic Button takes one (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.

    To change your Panic Button battery, slide it up and off its bracket. This may require gentle force to remove the bracket. Replace the battery, then put the device back on its bracket.

    Please note that the error may take up to 24 hours to clear from the SimpliSafe® Mobile App after taking these steps. If you want to bypass that timeframe, there are two steps you can take to remove the error from the SimpliSafe® App.

    First, place your system into Test Mode and test the sensor to reestablish a connection.

    To place your system into Test Mode

    1. Using your Keypad go to Menu > Enter Primary PIN > Test Mode

    2. Press and release the button on the front of the Panic Button. The Base Station should announce “Panic Button” and the timeline on the SimpliSafe® App should show “Panic Button Test”.

    NOTE: If you have monitoring, you will also receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer this call, no worries! A voicemail will be left for you notifying you of the system test.

    If the Test Mode step does not work, it’s possible that your Panic Button has been offline for too long. The best step would be to remove the sensor from the SimpliSafe® App and then add it back to your system.

    To remove your Panic Button

    1. Open the SimpliSafe® mobile app on your phone or tablet

    2. Choose My System from the bottom navigation bar

    3. Select Device Settings

    4. Tap on the Panic Button you wish to remove

    5. Choose ‘Remove Device’

    Once you have removed your device, you can add it back using our Installation Guide.

    Help Center Article