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    How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.

    Locating the Serial Number for your Base Station in the SimpliSafe® App

    1. Open the SimpliSafe® Mobile App on your phone or tablet

    2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen

    3. Choose Help & Support

    4. At the top of the menu you’ll see an Account Number

    5. This is the serial number for your Base Station

    Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App

    1. Open the SimpliSafe® Mobile App on your phone or tablet

    2. Choose My System from the bottom navigation bar

    3. Select either Devices or Cameras to continue

    4. Tap on the Device or Camera you wish to manage

    5. Scroll down to Basic Info

    6. Your device or camera’s Serial Number will be listed here

    There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.

    The tab on the Key Fob with a red rectangle highlighting the device's serial number.

    The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

    Base Station Serial Number highlighted at the bottom of the product

    The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

    Remove the back of the keypad to expose the keypad serial number

    The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

    Entry Sensor

    Entry sensor serial number on the back of product

    To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

    Motion Sensor Gen 1

    Slide the backing off the Motion Sensor Gen 1 to see the serial number

    The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

    Motion Sensor Gen 2

    Slide the backing off of the Motion Sensor Gen 2 to see the serial number

    The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

    Glass Break Sensor

    Slide off the backing of the Glassbreak Sensor to see the serial number

    The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

    Panic Button

    Slide the front of the Panic Button up and off its bracket to expose the serial number

    The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

    Extra Siren

    Serial number for Extra Sirens are on the back of the device, underneath the bracket

    The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

    Temperature Sensor

    Serial number can found within the battery compartment on the device

    The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

    Water Sensor

    Serial Number can be found within the battery compartment.

    The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

    Smoke Detector

    Serial number can be found on the outside of the device

    The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

    To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

    Outdoor Camera Series 2

    Serial number can be located on the back of the camera lens

    The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

    Outdoor Camera

    Serial number can be located on the back of the camera lens

    The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

    Video Doorbell Pro

    Serial number can be found on the back of the Video Doorbell Pro

    The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

    Smart Alarm Wireless Indoor Security Camera

    Serial number can be located on the back of the camera

    The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

    SimpliCam® Wired Indoor Security Camera

    Serial number can be found on the back of the camera

    The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

    Help Center Article

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    Product Support

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    How To Replace Smoke Detector Battery

    The Smoke Detector takes a single Panasonic CR-123A Lithium 3V battery and has a life expectancy between 3-5 years depending on usage.

    To change your Smoke Detector battery, twist it off its bracket and open the back panel. Then, replace the lithium battery and put the device back in place.

    Help Center Article

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    Smoke Detectors

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    Smoke Detector Installation Guide

    Overview

    The Smoke Detector alerts you at the first signs of smoke. When smoke is detected, the Smoke Detector will trigger a system-wide siren, whether or not your system is armed.

    You should place Smoke Detectors near sleeping areas and make sure that one is on every floor within your home. To avoid false alarms, avoid placing the Smoke detector near a furnace, stove, fireplace, kitchen, garage, or any bathroom with a shower.

    We also recommend cleaning your Smoke Detector once a month, to avoid false alarms and debris build up.

    Need to purchase a Smoke Detector? You can find it available for purchase on our website.

    Before Getting Started

    Before setting up your Smoke Detector, you will need to install your Base Station.

    What’s in the Box

    • Smoke Detector and its mounting plate

    • Screws and drywall anchors

    You will also need a Phillips Head screwdriver and a ¼” drill bit to complete the installation.

    Watch the video below for a hands-on experience from our team of experts for the installation process

    Troubleshooting

    Related Articles

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    Smoke Detectors

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    Smoke Detector LED Status Light Colours

    The Smoke Detector has several light states that reflect the status of the device and change with the presence of smoke within your home. This guide will highlight the various indicators and their meanings.

    Indicator
    Meaning
    Red flashing light every 5–6 minutes and no sounds
    Normal.
    Red flashing light every 10 seconds and no sounds
    Normal after a test was conducted. Usual flashing behavior should resume after 5 minutes.
    Red flashing light and shrieking sound
    Smoke detected.Move to fresh air as soon as possible.
    Yellow steady light and chirping every 1 minute
    Tamper Switch Error. Remove the detector from the bracket and test the Tamper Switch by pressing it with your finger. Reattach the Detector. If the issue persists please contact support for help.
    Yellow flashing light and chirping every 1 minute
    Low battery. Remove the detector from the bracket. Press and hold the grey button under the words "DO NOT PAINT" and slide the front panel off. Replace the batteries. Replace the front panel and put the detector back on the bracket.
    Yellow flashing light and chirping every 20–30 seconds
    Malfunction. Please contact support for help troubleshooting the issue.
    No lights and no sounds
    Detector is not receiving power. Ensure the battery tab is pulled from the device and fresh batteries are inserted. If you continue to experience issues, please contact supportfor troubleshooting help.

    Help Center Article

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    Smoke Detectors

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    Testing the Smoke Detector

    Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.

    Placing Your System Into Test Mode

    1. Disarm your system by pressing OFF on the Keypad

    2. Press the Menu button on your Keypad

    3. Enter your Primary PIN

    4. Scroll until Test Mode is highlighted

    5. Use the arrow keys and tap to the right to enter Test Mode

    You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

    Note: If you subscribe to monitoring, you will receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

    Testing the Smoke Detector

    Press the test button on the front of the Smoke Detector for 1 second. The detector will begin to chirp loudly 3-4 times. Please be sure to protect your ears when testing, as the chirp can be rather loud!

    The Base Station will also announce “Smoke Detector” to confirm the test was successful.

    Note: If the Smoke Detector detects particulate consistent with smoke when your system is in Test Mode, the monitoring center will act as if it’s an emergency and respond accordingly for the alarm event.

    Troubleshooting the Smoke Detector

    If you are having trouble testing your Smoke Detector, the first thing we’d recommend is ensuring that you are only pressing the test button for no more than 1 second. If you press it for longer than that, it could cancel the test or cause the Base Station to not respond audibly.

    As a next step, you’ll want to confirm that the Smoke Detector battery is functioning. The Smoke Detector takes a single CR-123A Lithium 3V battery and has a life expectancy between 3-5 years depending on placement and usage.

    Finally, you’ll want to ensure that your Base Station is centrally located within your home or business, and free from any neighboring wireless devices. We recommend having the Base Station elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). We also recommend avoiding placing the Base Station within a cabinet or enclosed structure - as this can weaken the signal of it to other devices.

    Help Center Article

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    Smoke Detectors

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    How Does the Smoke Detector Respond During an Alarm

    When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard.

    After the alarm has sounded two things will happen at once, depending on your monitoring plan. App users will receive a Push Notification, and Emergency Contacts will also a phone call from the monitoring centre.

    For the phone call placed to the Emergency Contacts, they will be able to cancel the alarm over the phone with your Safe Word, or place a request for dispatch from your local fire department. If you do not answer the phone, our monitoring team will try all other Emergency Contacts, as well as look for video verification in order to dispatch Fire Services.

    We encourage you to save the monitoring centre's numbers to your phone:

    Securitas will contact you from: 0330 184 0444

    You can contact Securitas on: 0303 330 0369

    Test Mode Automated Call: 01908 644505

    Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.

    Help Center Article

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    Smoke Detectors

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    What is the Constant Yellow Light on the Smoke Detector?

    The Smoke Detector features a Tamper Switch, to make sure that the device is properly secured into its mounting bracket.

    It’s a small button on the back of the unit that is normally held down by part of the mounting bracket. When it is not held down properly, you will get a warning signal:

    • Smoke Detector: Solid yellow, chirps every minute

    When placing your Smoke Detector back into its mounting bracket, make sure to twist it fully until you hear it snap into place. The yellow light warning should stop immediately.

    If you still see that yellow light, it is possible that the mounting bracket itself may be screwed into your wall or ceiling too tightly, causing the plastic to warp slightly. It may help to unmount the unit and slightly loosen the screws. Then try mounting the detector again.

    If you are still seeing the yellow light on the Tamper Switch after taking these steps, please contact our support team for further assistance.

    Help Center Article

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    Smoke Detectors