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pamndavemusic

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Cameras Not Recording

I am having this issue along with one of my cameras not detecting motion. I have recharged the camera, but can't get it online.

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simplisafe_admin

Community Admin

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1.8K Messages

@pamndavemusic We converted your comment into its own post to help troubleshoot further here. 

 

Regarding your Base Station, our tech teams found that the best way to resolve the green light issue is to replace the device. If you contact our Support team, they can send a new Base Station your way.

 

Regarding your camera, what camera model are you experiencing this with? Is this an indoor camera, an outdoor camera, or the Video Doorbell Pro? And is the camera completely Offline, or is it connected to your Wi-Fi but will not record any motion at all?

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ddistasio01

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Outdoor cameras, type one and two. They are not recording motion

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simplisafe_admin

Community Admin

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1.8K Messages

@ddistasio01 If you haven't already, I recommend checking out the Outdoor Camera is not Recording guide on the Help Center. This will take you through common troubleshooting steps to figure out why your cameras may not be recording.

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