How To Update Your Payment Method

You can update your payment method at any time within the SimpliSafe® Mobile App or Online Account.

Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one. We accept VISA, Mastercard, American Express, and Discover.

If you wish to view your billing and payment history, see this article for further instructions.

Adding a New Credit Card via the SimpliSafe® App

1. Open the SimpliSafe® App on your phone or tablet

2. Navigate to the three-bar menu in the upper left corner of the screen

3. Select Plan & Billing from the menu, and then Payment Methods

4. Select Add New Payment from the bottom of the screen

5. Use the secure form to enter your payment information, then choose Submit at the bottom of the screen

6. If you have multiple locations on your account, you will be asked which locations you want to pay for using that credit card. Select the locations you want, and then tap Add Selected Subscriptions

Adding a New Card via the SimpliSafe® Online Account

1. Head over to the SimpliSafe® Online Account using the web browser of your choice

2. Click on Monitoring from the navigation menu on the left side of the screen

   1. If you do not see the navigation menu, tap on the three-bar menu located on the upper left corner of the screen, and then select monitoring

3. Choose Edit under Credit Card - located in blue banner at the top of the screen

4. A pop up will appear asking you to add a new credit card or edit an existing one. To add a new credit card, select “Add a new credit card” and then click submit

5. Fill out the secure form with your credit card information and click submit once you’re done

   1. This new card will automatically be set as your default payment method

6. If you have multiple properties with professional monitoring, repeat these steps for each location, as necessary

Changing Your Default Payment Method

If you have multiple cards on file, you can change your default payment method at any time through the SimpliSafe® Mobile App or Online Account.

Using the SimpliSafe® App

1. Open the SimpliSafe® App on your phone or tablet

2. Navigate to the three-bar menu in the upper left corner of the screen

3. Select Plan & Billing from the menu, and then Payment Methods

4. Select the credit card you wish to use, and then tap Add Subscription on the bottom of the screen

5. Select the location(s) on your account you want to make this credit card the default payment method for, and then tap Add Selected Subscriptions

6. Once complete, the card will automatically update to your default payment method for your location(s)

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Using the Online Account

1. Navigate to the SimpliSafe® Online Account using the browser of your choice

2. Select the three-bar menu in the upper left corner if on mobile (if you’re using a desktop computer, you can skip to step 3)

3. Choose Monitoring from the list of menu options on the left side of the screen

4. On the top of the screen there will be a blue banner. Find the Credit Card field and select “Edit” from underneath it

5. Click the circle next to the new card you wish to use

6. Select Submit to save your selections

7. The card will automatically update to your default payment method

Deleting a Card From Your Account via the SimpliSafe® App

If you have multiple credit cards on your account, you can delete any of them that are not your default payment method in the SimpliSafe® App*.

1. Open the SimpliSafe® App on your phone or tablet

2. Navigate to the three-bar menu on the upper left corner of the screen

3. Select Plan & Billing from the menu, and then Payment Methods

4. Tap on the credit card you wish to remove

5. Select Delete

6. You’ll know the payment method was successfully removed when you see “Payment method deleted” at the bottom of the screen

*Please note: this feature is only available in the SimpliSafe® app. You cannot remove a credit card from your account using the SimpliSafe® Online Account.