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    How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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    Product Support

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    Entry Sensor Not Responding

    Sensors in the SimpliSafe® system will issue a “Not Responding” error when they fail to check in with the Base Station for more than 24 hours. We typically see this happen for one of two reasons: The battery within your Entry Sensor needs to be replaced The Entry Sensor is too far away from the Base

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    Entry Sensor

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    How to Replace the Entry Sensor's Battery

    The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket. Is yo

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    Entry Sensor

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    What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

    Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Ent

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    Using Your System

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    Entry Sensor Offline

    If your Entry Sensor is showing as offline in the SimpliSafe® Mobile App, that could indicate that the battery within the device needs to be replaced. The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years, depending on placement and usage. To repla

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    Entry Sensor

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    Entry Sensor Settings & Customizations

    Your Entry Sensor can be customized to fit the needs of your home or business, whether your system is Armed or Off. Below are the steps on how to access your Entry Sensor’s settings, and what you’ll be able to find in that portion of the SimpliSafe® Mobile App. To adjust your Entry Sensor’s Settings

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    Entry Sensor

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    My Entry Sensor Will Not Pair to My System

    If you just installed your Entry Sensor, but cannot find it under Device Settings - it’s possible that it did not pair correctly with your system. There are a few steps you can take to resolve this issue. You should take each step in the order they are presented, and attempt to pair the Entry Sensor

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    Entry Sensor