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    How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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    Product Support

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    Glassbreak Sensor Overview and Installation Guide

    Overview Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside the Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

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    Glassbreak Sensor

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    What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

    Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Ent

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    Using Your System

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    How Does the Glassbreak Sensor Respond During an Alarm

    Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside SimpliSafe’s Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

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    Glassbreak Sensor

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    How To Replace Glassbreak Sensor Battery

    The Glassbreak Sensor takes one Duracell CR-123A Lithium 3V battery and has a life expectancy of up to 3 years, depending on placement and usage. To change your Glassbreak Sensor battery, slide the sensor up and off its bracket. Then, replace the lithium battery and put the device back in place. If

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    Glassbreak Sensor

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    Glassbreak Sensor Not Responding

    The warning ‘Sensor Not Responding’ for a Glassbreak Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off its

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    Glassbreak Sensor

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    Glassbreak Sensor Offline

    If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Glassbreak Sensor takes a single Duracell CR-123A Lithium 3V battery and has a life expectancy of up to 3 years, depending on placement and

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    Glassbreak Sensor