‎Glassbreak Sensor | SimpliSafe Support Home

Conversation List

Filter by

S
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?
Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system.
Entry Delay
When enabled, the Entry Delay is the amount of time between when a sensor is tripped and when the alarm begins to sound when your system is in an armed state. That way, you have time to disarm your system without the alarm immediately going off. Once a sensor is triggered, your Keypad(s) will begin to beep, indicating that the system is counting down to the predetermined time at which the alarm will sound.
The Entry Delay can be set anywhere from 0 - 255 seconds. The default setting for your system is 30 seconds. It can also have different settings for Home and Away modes.
SimpliSafe® Mobile App
1. Open the SimpliSafe® mobile app on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Base Station Settings
4. Select Exit and Entry Delays
5. Under Entry Delays, adjust your timing, as needed, for Home and Away modes
6. Once done, click Save in the upper right corner to save your settings
Keypad
1. Press Menu on the Keypad
2. Enter your Primary PIN
3. Choose System Settings
4. Scroll down for Entry Delay
5. Use the rocker to choose Edit, then press the Keypad buttons to designate a time
6. Once done, press the rocker to the right for Set to save your settings
SimpliSafe® Online Account
1. Login to the SimpliSafe® Online Account using the browser of your choice
2. Select System from the left-hand navigation menu
3. Adjust your Entry Delay by editing the field and inputting a specific number, or by using the up and down arrows to fine-tune your selection
4. Once done, click on Save Changes at the bottom of the screen
Exit Delay
The Exit Delay setting is the amount of time allotted for the system to countdown and arm when you set your system to Home or Away mode. This way, you can exit your home without triggering an alarm. By default, the setting is 60 seconds, however, it can be set anywhere from 45 - 255 seconds.
SimpliSafe® Mobile App
1. Open the SimpliSafe® mobile app on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Base Station Settings
4. Select Exit and Entry Delays
5. Under Exit Delays, adjust your timing, as needed, for Home and Away modes
6. Once done, click Save in the upper right corner to save your settings
Keypad
1. Press Menu on the Keypad
2. Enter your Primary PIN
3. Choose System Settings
4. Scroll down for Exit Delay
5. Use the arrow key to choose Edit, then press the Keypad buttons to designate a time
6. Once done, press the rocker to the right for Set to save your settings
SimpliSafe® Online Account
1. Login to the SimpliSafe® Online Account using the browser of your choice
2. Select System from the left-hand navigation menu
3. Adjust your Exit Delay by editing the field and inputting a specific number, or by using the up and down arrows to fine-tune your selection
4. Once done, click on Save Changes at the bottom of the screen
Instant Trigger
When you turn on Instant Trigger, your sensor will sound your alarm right away when it is triggered. This feature can be helpful for areas of your home that you don’t use often—like a cellar door, basement, or skylight. That way, when your system is armed in Home or Away mode, you'll know immediately if a sensor was triggered.
Instant Trigger can be set for each individual sensor by editing your device settings.
SimpliSafe® Mobile App
1. Open the SimpliSafe® mobile app on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Device Settings
4. Tap on the sensor you wish to edit
5. Toggle Instant Trigger ON or OFF by pressing the button
Keypad
1. Press Menu on the Keypad
2. Enter your Primary PIN
3. Choose Devices
4. Use the arrow key to select the sensor you wish to edit
5. Scroll down to Instant Trigger and use the right rocker to toggle between ON and OFF
SimpliSafe® Online Account
1. Login to the SimpliSafe® Online Account using the browser of your choice
2. Select Devices from the left-hand navigation menu
3. Select the sensor you wish to edit
4. Toggle Instant Trigger ON or OFF by clicking the button
Help Center Article
•
Using Your System
A
How Does the Glassbreak Sensor Respond During an Alarm
Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside SimpliSafe’s Glassbreak Sensor is a small microphone that is calibrated to react to the sound of the glass being struck and then breaking. Pane glass has a certain sound frequency when smashed, which the sensor hears and then trips the alarm. The sensor is listening for the initial “thump” of the glass being struck, which in effect “wakes” it up, and the sound of the glass breaking micro-seconds later trips the alarm.
When a Glassbreak Sensor detects broken glass, the entry countdown will begin. This is dependent on your arming state and the alarm mode you set for it under the Glassbreak Sensors Settings Menu. By default this is set to 30 seconds. However, this can be adjusted at any time within the SimpliSafe® App.
If the system is disarmed within 30-60 seconds of the initial alarm signal, this will be considered a false alarm by our monitoring center. That means you will not receive a phone call or an Alarm Text, and emergency services will not be requested to your location.
If the system is not disarmed before the time elapses, an alarm will sound. Depending on your monitoring plan, two things will happen at once.
The Primary Contacts for your system will receive both an Alarm Text and a phone call from our monitoring center to verify the status of your home or business.
If you receive an alarm text, you’ll have the option to cancel the alarm or request dispatch of emergency services. If you respond to the text with a C during the grace period, you won’t receive a call from our monitoring center.
Once cancelled, you can also disarm your system via Alarm Texts by replying back with “Disarm now”. This is not case sensitive, so replying back with “disarm now” will also work. Disarming your system via Alarm Texts is a great way to ensure that subsequent alarms don’t occur while you work to get back to your home or business.
If the alarm is not canceled within the grace period, the Primary Contacts will receive a call from our monitoring center. During this call you will be required to provide your Safe Word to the agent you speak with. Please note that providing the wrong Safe Word, or no Safe Word will result in a request for dispatch. You won’t be told you got it wrong to protect anyone who may be under duress. Additionally, missing the phone calls to your Primary Contacts will also result in a request for emergency services to the location that your system is registered to.
We encourage you to save the monitoring center number to your phone. That number is 855-693-4911.
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.
When a Glassbreak Sensor detects broken glass and Instant Trigger is enabled, the alarm will immediately sound to deter potential intruders. This is a great feature to use if you plan on having a Glassbreak Sensor in an area of your home or business that you don’t use as often, such as in a cellar or basement, or maybe near a skylight.
When the alarm sounds, what happens next is dependent on your monitoring plan. When enrolled in an eligible monitoring subscription, two things will happen at once.
The Primary Contacts for your system will receive both an Alarm Text and a phone call from our monitoring center to verify the status of your home or business.
If you receive an alarm text, you’ll have the option to cancel the alarm or request dispatch of emergency services. If you respond to the text with a C to cancel the alarm during the grace period, you won’t receive a call from our monitoring center.
Once cancelled, you can also disarm your system via Alarm Texts by replying back with “Disarm now”. This is not case sensitive, so replying back with “disarm now” will also work. Disarming your system via Alarm Texts is a great way to ensure that subsequent alarms don’t occur while you work to get back to your home or business.
If the alarm is not canceled within the grace period, the Primary Contacts will receive a call from our monitoring center. During this call you will be required to provide your Safe Word to the agent you speak with. Please note that providing the wrong Safe Word, or no Safe Word will result in a request for dispatch. You won’t be told you got it wrong to protect anyone who may be under duress. Additionally, missing the phone calls to your Primary Contacts will also result in a request for emergency services to the location that your system is registered to.
We encourage you to save the monitoring center number to your phone. That number is 855-693-4911.
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.
Help Center Article
•
Glassbreak Sensor
A
How to Find the Serial Number for Your SimpliSafe® Device or Camera
During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.
Locating the Serial Number for your Base Station in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen
3. Choose Help & Support
4. At the top of the menu you’ll see an Account Number
5. This is the serial number for your Base Station
Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select either Devices or Cameras to continue
4. Tap on the Device or Camera you wish to manage
5. Scroll down to Basic Info
6. Your device or camera’s Serial Number will be listed here
There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.
The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.
The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.
The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.
Entry Sensor
To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.
Motion Sensor Gen 1
The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.
Motion Sensor Gen 2
The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.
Glassbreak Sensor
The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.
Panic Button
The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.
Extra Siren
The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.
Temperature Sensor
The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.
Water Sensor
The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.
Smoke & Carbon Monoxide Detector
The serial number for the Smoke & Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the Smoke & CO Detector from its bracket, rotate the detector counterclockwise. The serial number will be to the right of the QR code, in white text on the black background, right above the manufacturing date.
To reassemble the Smoke & CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.
Carbon Monoxide Detector
The serial number for the Carbon Monoxide Detector can be found on the back of the device, after removing it from its bracket. To remove the CO Detector from its bracket, rotate the detector counterclockwise. The serial number is right above the center of the device on the back of the product. You can find it by looking for “S/N:” followed by a string of letters and numbers.
To reassemble the CO Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.
Smoke Detector
The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.
To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.
Outdoor Camera Series 2
The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.
Outdoor Camera
The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.
Video Doorbell Pro
The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.
Smart Alarm Wireless Indoor Security Camera
The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.
SimpliCam® Wired Indoor Security Camera
The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.
Smart Lock Series 2
The serial number on the Smart Lock Series 2 can be found right above the battery compartment on the back of the Smart Lock. This is the part that is inside of your home or business, not outside of your door. To access it, slide the battery cover to the right to remove it. Then, locate the serial number in the center on the upper portion of the back of the Smart Lock itself.
Smart Lock
The serial number on the Smart Lock can be found on the back of the Smart Lock itself, the piece that goes inside your door. To remove this, you’ll need to use the included Release Tool. If you no longer have the release tool, you can always use a small flathead screwdriver, similar to one you would find in an eyeglass kit.
To remove the Smart Lock:
Using the Release Tool (or a small flathead screwdriver) slide out the two wing latches on each side of the device
After sliding out the wing latches, you can pull the Smart Lock off the door.
Once removed, you’ll find the serial number in the center right above the wing latches, right underneath the FCC ID embossed section.
When it comes time to place the Smart Lock back on your door, refer to our Smart Lock Installation Guide on the Help Center.
Help Center Article
•
Product Support
A
How To Replace Glassbreak Sensor Battery
The Glassbreak Sensor takes one Duracell CR-123A Lithium 3V battery and has a life expectancy of up to 3 years, depending on placement and usage.
To change your Glassbreak Sensor battery, slide the sensor up and off its bracket. Then, replace the lithium battery and put the device back in place.
If your sensor is still offline after replacing the battery, skip to the section below for troubleshooting steps.
Is your Glassbreak Sensor still offline after replacing the battery?
If the sensor does not come back online after changing the battery, it’s possible that your sensor has been offline for too long. The best step would be to remove the sensor from the SimpliSafe® Mobile App and then add it back to your system.
To remove your Glassbreak Sensor:
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Device Settings
4. Tap on the sensor you wish to remove
5. Choose ‘Remove Device’
Once you have removed your sensor, you can add it back using our Installation Guide.
Help Center Article
•
Glassbreak Sensor
S
Glassbreak Sensor Overview and Installation Guide
Overview
Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking.
Inside the Glassbreak Sensor is a small microphone that is calibrated to react to the sound of the glass being struck and then breaking. Pane glass has a certain sound frequency when smashed, which the sensor hears and then trips the alarm. The sensor is listening for the initial “thump” of the glass being struck, which in effect “wakes” it up, and the sound of the glass breaking micro-seconds later trips the alarm.
Need to purchase a Glassbreak Sensor? You can find it available for purchase on our website.
Before Getting Started
Before setting up your Glassbreak Sensor, you will need to install your Base Station.
We recommend placing the Glassbreak Sensor within 20 feet of the window you want to protect, facing the glass. If you have heavy curtains within your home, you may want to adjust the Glassbreak Sensor to be within 5-10 feet of that window.
The Glassbreak Sensor can be placed on a flat surface, or wall mounted using the adhesive strip on the back of the device. If you are wall mounting the Glassbreak Sensor, ensure that the wall is clean and dry before adhering it to the surface.
The Glassbreak Sensor is only compatible with single and double-paned glass. It is not intended to be used with any laminated or anti-smash glass.
What’s in the Box
- Glassbreak Sensor with mounting plate
- Screws (optional for permanent mounting)
If you want to mount your Glassbreak Sensor on a wall using its adhesive backing, make sure the surface has been wiped clean and has had time to dry.
If you plan on wall mounting your Glassbreak Sensor with the included screws, you’ll want to also have a Phillips head screwdriver available.
How to add the Glassbreak Sensor in the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App on your smartphone or tablet
Navigate to the three-bar menu on the upper left corner and select Add Device or Camera
Select Glassbreak Sensor from the list of available products
How to Pair the Glassbreak Sensor to Your System
Remove the battery tab on the back of the device by pulling it straight out
Press and release the setup button on the top of the device
Once the setup button has been pressed, the Base Station should say “Glassbreak Sensor”
Choose a name for the device by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own
How to Mount the Glassbreak Sensor
Bring the Glassbreak Sensor to its desired location
Find a place for your Glassbreak Sensor that is within 20 feet of the window(s) you want to protect
If your windows(s) have heavy curtains, place the sensor within 10 feet
The Glassbreak Sensor must face toward the window(s) you want to protect

How to Mount the Glassbreak Sensor With its Adhesives
Clean the desired surface using rubbing alcohol
Wait for the surface to dry completely
Peel the plastic backing off of the adhesive strip on the back of the Glassbreak Sensor
Press and hold the Glassbreak Sensor in place for 30 seconds

How to Mount the Glassbreak Sensor With its Included Screws
Remove the adhesive off the mounting plate
Slide the Glassbreak Sensor up and off its mounting plate
Use a screwdriver to secure the mounting plate to the wall
Slide the Glassbreak Sensor back on the mounting plate
Watch the video below for a hands-on experience from our team of experts for the installation process
Troubleshooting
- Glassbreak Sensor Not Responding
- Glassbreak Sensor Offline
Compliance
- CCR Warning Sheet
Related Articles
Help Center Article
•
Glassbreak Sensor
A
Glassbreak Sensor Not Responding
The warning ‘Sensor Not Responding’ for a Glassbreak Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.
As a first step, we recommend ensuring that the battery is correctly installed. To do this:
1. Slide the sensor off its bracket by pushing it towards the wall and up
2. Remove the battery from the Glassbreak Sensor
3. Wait 15 seconds, then reinstall the battery again
4. Then, test the Glassbreak Sensor by placing your system into Test Mode using your Keypad.
5. Press and release the button on the Glassbreak Sensor. The Base Station should announce “Glassbreak Sensor” and the timeline should show “Glassbreak Sensor Test” on the SimpliSafe® Mobile App.
If you have replaced the battery and are still encountering the ‘Sensor Not Responding’ error, it likely is the result of a weak connection to the Base Station. A weak connection to the Base Station can often be caused by something environmental, like brick walls or dense home construction.
To test this, temporarily move the Glassbreak Sensor closer to the Base Station and see if the error stops. If the sensor does work in a new location, it is likely the result of the environment near the prior location that is causing the conflict. You’ll have two options from here; Keep the sensor in its new location closer to the Base Station, or try to identify and clear the interference in the sensor's existing location.
If you choose to keep the sensor in the location where it has encountered the error, you’ll want to look for environmental factors, such as dense building materials, or wireless devices that are nearby that could be interfering with the RF signal between the sensor and the Base Station. If you have any devices that output a wireless signal, we recommend trying to keep them at least 3-5 feet away from your sensor. That should help to clear up communication between the device and the Base Station.
Help Center Article
•
Glassbreak Sensor
A
Glassbreak Sensor Offline
If your Glassbreak Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.
The Glassbreak Sensor takes a single Duracell CR-123A Lithium 3V battery and has a life expectancy of up to 3 years, depending on placement and usage.
To replace the battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto the bracket.
Please note that the error may take up to 24 hours to clear from the SimpliSafe® Mobile App after taking these steps. If you want to bypass that timeframe, there are two steps you can take to remove the error from the SimpliSafe® App.
First, place your system into Test Mode and test the sensor to reestablish a connection.
To place your system into Test Mode:
1. Using your Keypad go to Menu > Enter Primary PIN > Test Mode
2. Press and release the button on the Glassbreak Sensor. The Base Station should announce “Glassbreak Sensor” and the timeline on the SimpliSafe® App should show “Glassbreak Sensor Test”.
If the Test Mode step does not work, it’s possible that your sensor has been offline for too long. The best step would be to remove the sensor from the SimpliSafe® App and then add it back to your system.
To remove your Glassbreak Sensor:
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Device Settings
4. Tap on the sensor you wish to remove
5. Choose Remove Device
Once you have removed your sensor, you can add it back using our Installation Guide.
Help Center Article
•
Glassbreak Sensor