Keypad

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Testing the Keypad Step 1: Place Your S

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. If you have the Original SimpliSafe®, please contact our support team to troubleshoot thi

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. In that case, see our Original SimpliSafe® Overview. If you're not certain which system yo

The Keypad takes 4 Duracell AA batteries, which have a life expectancy of 8-12 months depending on your usage and placement of the Keypad. Your system should alert you that the Keypad has low batteries, so you’ll have ample time to change them out. In the event that you notice that your Keypad isn’t

The red button on the top of the Keypad is designed to be a Panic Button for your system. When subscribed to select monitoring plans, if you press and hold the button for 2 seconds, it will alert the monitoring center of an emergency, who will then request dispatch to your location. If you wish to d

The Keypad takes four (4) AA Alkaline batteries and has a life expectancy between 8-12 months depending on placement and usage. We recommend using standard AA batteries, and not rechargeable ones to ensure that your Keypad is adequately powered. To change your Keypad batteries, slide the device off