Motion Sensor Gen 2

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

If your Motion Sensor is not detecting motion, it could be due to one of three things. Either the device needs to be power cycled, moved to a new location, or its sensitivity needs to be adjusted. Power Cycle and Test the Motion Sensor As a first step, you should power cycle the Motion Sensor and th

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Ent

Overview Motion Sensors are always on the lookout for uninvited guests. They can detect motion within 35 feet, with a 90-degree field of view. The Motion Sensor Gen 2 also has Pet Mode to distinguish between people and pets. Need to purchase a Motion Sensor? You can find it available for purchase on

Are you receiving a low battery warning on your Motion Sensor Gen 2 shortly after installing the sensor? If so, this may be related to a firmware issue rather than a low battery within the device. The Motion Sensor Gen 2 takes one CR-123A Lithium 3V battery and has a life expectancy of up to 4 years

If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app. Step 1: Updating Your Base Station

Pets are such an important part of your family, so we understand that you’d want to keep them safe and secure when you’re away from home. When using a Motion Sensor, you’ll want to make sure that you position it correctly and adjust settings (as needed) to account for their weight and body heat. The