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  • How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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  • Key Fob Not Responding To Button Presses

    Your Key Fob is designed to arm or disarm your system with a quick press of a button. If you find that it’s not responding to button presses, there are two main reasons this could happen: The Key Fob is experiencing interference or is out of range The battery within the Key Fob may be low or dead Ke

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  • Outdoor Camera Solar Panel Accessory

    With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Sola

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  • How To Replace Key Fob Battery

    The battery within the Key Fob cannot be replaced. However, we anticipate it lasting up to 5 years, depending on usage. If you need to replace your battery, please contact customer support for additional assistance.

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  • Battery Life Guide

    ​With the exception of the Base Station, SimpliCam Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an low battery warning me

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  • Key Fob Installation Guide

    Overview Our Key Fob works just like a car’s - with just a press of a button you can arm or disarm your entire SimpliSafe® system from up to 30’ away! And if you’re subscribed to a professional monitoring plan, you can use the Key Fob’s red Panic Button to alert our monitoring centre immediately if

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  • Extra Siren Installation Guide

    Overview Your Extra Siren is 4 times louder than the alarm built into your Base Station at a whopping 105dB, so it's sure to get the attention of any uninvited guests. It can also play a door chime when Entry Sensors are open, and a countdown when the entry or exit delays are triggered. The Extra Si

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