Our professional monitoring helps protect your business against many types of alarms - such as proactive live outdoor monitoring when subscribed to a Pro Plus Business or Pro Plan, plus burglary/intrusion and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees.

Monitoring Plans

Some features are only available with select monitoring plans. Below is a high-level overview of each plan, and the offerings available to them.

Need to Purchase or Upgrade Your Existing System?

We’re here to help. Whether you’re upgrading or need to expand your existing system, our Support team can help you further.

Alternatively, you can also shop for sensors, cameras, and more on our website.

Not a Business?

You can learn more about our residential plan offerings on our Help Center.

Related Articles:

• How do I Activate Monitoring?

• How do I Change my Monitoring Plan?

• How to Buy Additional Products, Sensors, or Cameras for your Existing SimpliSafe® System

Overview

Additional User Access is a great way to provide another person, such as a staff member, access to your SimpliSafe® System without having to share your password. This feature is available to all subscribers of a paid SimpliSafe® for Business monitoring plan. It’s worth noting that the person you add to the system does not need a paid plan. Only the Account Owner needs to subscribe their system location to access this feature.

SimpliSafe® Business subscribers will be able to grant additional users full or limited access, to ensure that you only allow certain people access to the features they need. You may add up to 25 additional users, including yourself as the Account Owner.

These additional roles include Admin and Staff Members. Admin users will have nearly full access to your system, while Staff Members will have a much more restricted experience when using the SimpliSafe® Mobile App. The chart below will highlight the key differences for each user type.

Additional User Requirements

• The account owner must have this location subscribed to a Pro Plus Business, Pro Business, Core Business, or Standard Business plan

• You’ll need the name and email address for the person you wish to add as an additional user

Adding a User to your SimpliSafe® Business Account

Users may only be added from within the SimpliSafe® Mobile App on your phone or tablet. To add a user, follow the steps below. If you need help with adding a user, check out the troubleshooting section after the steps!

1. Open the SimpliSafe® Mobile App on your phone or tablet and choose My System from the bottom navigation bar

2. Select System Access from the bottom of this screen

3. Decide what type of user you wish to add (Admins, Staff Members) and Select + Add User underneath that respective section

4. Fill out each field with the person’s name and email address

5. Tap on Send Invitation when done

6. A confirmation screen will appear showing that the invitation has been sent

7. You can select Done if you are done, or choose Add Another User if you need to add additional users

Troubleshooting Tips for Adding a User

If you’re having trouble adding a user to your system there are a few steps you can take to troubleshoot this further.

• Ensure that the email is valid, and there are no typos within it

• Confirm that there are no spaces at the end of the users’ name or after their email address in each respective field

• Try again later in the event to rule out any issues with the SimpliSafe® servers

• The invitation does expire after 7 days. You can resend the invitation from System Access if it has been longer than 7 days

• The additional user must use the email address that the owner sent the invitation to in order to create an account and/or sign in. If a different email address is used, acceptance of the invitation will not be possible.

If you are still having trouble after taking those steps, please reach out to the person directly to confirm the details. Our support team will not be able to confirm these details with you.

Removing a User From Your SimpliSafe® Business Account

In the event you need to remove a user from your SimpliSafe® Account, this can be done in a few easy steps. 

1. Open the SimpliSafe® Mobile App on your phone or tablet and Choose My System from the bottom navigation bar

2. Select System Access from the bottom of this screen

3. Click on the user you wish to remove

4. Tap on Remove User from the bottom of the screen

5. A pop-up will appear asking you to confirm that you wish to remove this user. Tap Remove User to proceed

6. If successful, you will be taken back to the people screen with a pop-up that reads: User was removed from your location.

7. The user will immediately lose access to the location that you removed them from and will no longer see it upon logging in to the SimpliSafe® App

Not a Business?

Residential monitoring plan subscribers still get access to Additional User Access within the SimpliSafe® Mobile App. The main difference is that you will only be able to create Admin users, and not Staff Members. You can learn more about Additional User Access on our Help Center.

Related Articles

• Custom PINs for SimpliSafe® Business Accounts

With the SimpliSafe® Mobile App, you will have full control over your system! From arming and disarming the system to using our cameras’ two-way audio feature and so much more - you will have complete control over your system right at your fingertips! Please refer to the table below to see all of the features included with the SimpliSafe® Mobile App and which monitoring plan includes them. 

Not a business?

You can learn more about the residential features in the SimpliSafe® Mobile App on our Help Center.

When using SimpliSafe® at a commercial business, it’s important to update your address within your Location Settings accordingly so that we can request dispatch of emergency services accordingly in the event of an alarm. Having accurate business information listed is also a requirement for permitting, should your town or city require it.

New monitoring subscribers will automatically have this information added to their account when setting up their plan. However, if you have had your SimpliSafe® at your commercial location for some time, you may want to double-check your location profile to make sure that all of your information is up to date.

Location Setting information can be added using the SimpliSafe® Mobile App or the SimpliSafe® Online Account.

SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the app

3. Select Location Settings from the list of available menu options

4. Tap on the pencil icon next to your property name

5. Enter the name of your business in the field

6. Choose SAVE at the top right corner of the app to save your selections

SimpliSafe® Online Account

1. Login to the SimpliSafe® Online Account using the browser of your choice

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address

2. Select Monitoring from the navigation menu on the left hand side of the screen

3. Scroll to the Monitored Address section

4. Use the Location Name (Optional) field to input your business name

5. Once done, click the Save button that will appear on the bottom right corner of the screen to ensure that your changes save

Overview

PINs are the four-digit sequences used to arm and disarm your system, as well as to lock and unlock the Smart Lock. When setting up your system, you will be prompted to create a Master PIN. However, you have the option to create additional Custom and Duress PINs.

Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to other people (such as employees) so they can disarm your system, or unlock your front door when a Smart Lock is present. They can also be used to cancel an alarm via the Keypad. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline on the SimpliSafe® Mobile App or SimpliSafe® Online Account.

Customers who are subscribed to a SimpliSafe® Business Security can now create up to 9 Custom PINs when using the SimpliSafe® Mobile App. 

If you are subscribed to a monitoring plan that includes 24/7 emergency dispatch, the Duress PIN can be used in emergency situations to immediately request the dispatch of police to your location.

Please note that PINs are different from your Safe Word. Your Safe Word will be needed to make changes to your monitoring subscriptions and to verify or cancel an alarm event when you’re on the phone with our team of experts.

How to Create a Custom PIN

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down Safe Word & PINs and select PINs

5. Choose + Add Custom PIN

6. Enter the Custom PIN, and add a unique name for it

7. Tap SAVE in the upper right corner before exiting

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and select Add User PIN

4. Type in the PIN’s custom name and its four-digit sequence

5. Click Set to save this new User PIN

Deleting A Custom PIN

You can delete any Custom PINs on using the SimpliSafe® Mobile App or the Keypad.

Using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Click on My System from the navigation bar at the bottom of the app

3. Next, select Location Settings from the menu

4. Scroll down to Safe Word & PINs, then select PINs

5. Tap on the name of the Custom PIN you wish to delete

6. Click on Delete PIN to remove your Custom PIN

7. Select Delete again to confirm your selection and remove this Custom PIN

Using Your Keypad:

1. Push the Menu button

2. Enter your Master PIN

3. Scroll up to PINs and navigate to the Custom PIN you would like to remove

4. Press the right arrow button on your Keypad and scroll down to Remove

Troubleshooting Custom PINs

If you’re having trouble creating more than 4 Custom PINs, there are a few steps you can take to ensure that this process works.

First, ensure that you are on a business monitoring plan. These plans include Pro Plus Business, Pro Business, Core Business, and Standard Business. Residential monitoring plans are not eligible for this feature.

Second, this feature is not compatible with SS2 Systems (Original SimpliSafe®). This is due to a hardware limitation. For information on upgrading to the latest version of SimpliSafe®, don’t hesitate to contact our support team for assistance.

Finally, you’ll need to make sure that your system is fully up to date with the latest firmware. This means that you’ll need to update the firmware for both your Base Station, and the Smart Lock (if applicable). 

Not a Business?

Residential subscribers still have access to Custom PINs, granting them 4 Custom PINs to be created through the SimpliSafe® Mobile App or Keypad. You can learn more about creating and deleting Custom PINs on our Help Center.

Monitoring Plans and Features

Businesses now have access to plans tailored to their needs with the introduction of Pro Plus Business, Pro Business, Core Business, and Standard Business. These plans take popular features that are available to residential customers, and supercharge them to fit the needs of businesses. 

Multi-camera live stream - in beta. Live stream multiple SimpliSafe® cameras at once using your SimpliSafe® Online Account. This enhanced experience lets you view live video from multiple SimpliSafe® cameras at the same time, giving you a more comprehensive picture of your property. With full-screen viewing, it’s easier and faster to detect suspicious activity across different areas - all in one place.

Note: Feature not available on SimpliCam® or Video Doorbell Pro cameras, for customers subscribed to Standard Monitoring, or SS2 (Original SimpliSafe®) customers. Our Support team can help you with system upgrade offerings.

Custom PINs. Now you can create up to 9 custom PINs in addition to your master PIN, so your staff can protect your business location while you maintain full control of your system.

Note: Feature not available for SS2 (Original SimpliSafe®) customers.

Greater app control access. The SimpliSafe® App now includes expanded user roles, giving you more control over each employee’s access.

Elevated customer support. You have daily access to elevated support tailored to the needs of small businesses (available 8AM - 9:30PM E.T.) Outside of those hours, you’ll still have access to 24/7 support to ensure your business stays protected and your questions are answered quickly.

Please note that some SimpliSafe® products may not be suitable for commercial settings. See the bullet points below for additional information.

• Smoke and/or Carbon Monoxide Detectors: This product is designed for residential use. When used in a commercial environment, its use is only to supplement your existing set up. You are responsible for complying with all local fire safety codes.

• Smoke and Carbon Monoxide Alarm Listener: For residential use only

• Glassbreak Sensors: Designed for standard glass - will not detect breaking of tempered, laminated, or shatterproof glass. 

SimpliSafe® State Alarm Company Licenses

You can learn more about our licenses on a state by state level by visiting SimpliSafe.com/licenses

Not a Business?

You can learn more about the plans and features available for residential monitoring subscribers by visiting our Help Center.

Why is SimpliSafe® changing their monitoring plan prices? 

We do our best to keep our prices stable and only make modest changes when truly necessary to continue investing to provide you with the best possible experience and security. Keeping our customers safe and making that safety as accessible as possible is our priority.  

We have been a leader in disrupting and broadening access in the home security industry, introducing security innovation while maintaining accessible professional monitoring rates. In keeping with this, we will always strive to provide value for our customers while providing affordable and transparent pricing. 

What monitoring plans are offered today and what’s changing? 

Core Business

Advanced professional monitoring with optional intruder intervention, video verification, camera recordings and new multi-camera live streaming (in Beta). Also offers up to 10 PINs and expanded user roles, giving business owners more control over employee access and permissions. Our most comprehensive protection for the inside of your home for a great price! As of October 15, 2025, Core Business is priced at $34.99/month.

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Pro Business

The Core Business plan plus overnight Active Guard Outdoor Protection. A double layer of overnight protection designed to proactively prevent crime before it happens. Includes full camera and app functionality. $69.99/month. 

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Pro Plus Business

The Core plan plus 24/7 Active Guard Outdoor Protection. Day and night, get a double layer of outdoor protection designed to proactively prevent crime before it happens. Includes full camera and app functionality. $99.99/month. 

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Standard Business

Our lower-priced, more limited professional monitoring plan option with up to 10 PINs and expanded user roles, giving business owners more control over employee access and permissions. It provides basic professional monitoring, but does not include a number of our best-in-class security features that are included in the Core plan such as camera recordings, intruder intervention, video verification for priority dispatch, advanced app features, etc. As of October 15, 2025, Standard Monitoring is priced at $24.99/month.  

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For customers who do not want professional monitoring at this time, we also offer the Self-Monitoring with Camera Recordings plan for $9.99/month.

This plan provides camera recording storage, but no access to professional monitoring for emergency dispatch. This means you’ll need to call for emergency assistance on your own. 

Will all of my plans receive a price increase if I have multiple monitoring subscriptions?

If you have multiple monitoring plans, you will receive one email notifying you of the price increase to each of your plans. SimpliSafe® will not increase the prices of any plans without an email notice to inform you of any price change.

You can check the pricing of each of your monitoring plans at any time using the following steps:

SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App

2. Click on the three-bar menu on the top left corner of the app

3. Select Plan & Billing to view your monitoring plan

Where can I compare plans and pricing?

You can compare our monitoring plans, features, and pricing on our Help Center.

How can I switch plans?

Call us at 1-888-783-8441 or reach out via chat if you would like to switch plans. One of our agents will be happy to assist you.

How can I cancel my monitoring subscription? 

If you would like to cancel your subscription, you can call our Customer Service team at 1-888-783-8441 or reach out via chat. Your safety is our top priority, so our team will verify your Safe Word to ensure that this cancellation is authentic, and then make the changes to your account. If you ever change your mind, you can always resubscribe to any of our monitoring plans.