Smart Lock

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

If you hear the Base Station announce “Smart Lock Not Responding” while trying to lock or unlock your Smart Lock, it could be due to one of the following reasons: The batteries in your Smart Lock need to be replaced The Smart Lock cannot communicate with the Base Station Its firmware needs to be upd

Overview The SimpliSafe® Smart Lock makes sure your door is locked, even if you forget to lock it yourself. It locks your door the minute you arm your system, or automatically on a timer. And it unlocks the moment you disarm your system. The Smart Lock integrates seamlessly with your SimpliSafe® sys

Your Smart Lock can be customized for each of the alarm states of your system (Off, Home, and Away). It can also be customized to use AutoLock, which locks your door after a certain interval of time when it’s unlocked. By default, your Smart Lock will automatically lock your door when you set the sy

Resetting your Smart Lock can be particularly useful if you are experiencing one of these common events with your lock: You are able to add your Smart Lock to your system, but get stuck at the calibration stage Your Smart Lock won’t calibrate Your Smart Lock is not responding You receive Error 142,

To keep your Smart Lock working as intended, we recommend calibrating it every 6 months to help it stay aligned with your door. If for any reason you are having trouble with your Smart Lock, calibrating the lock is a great first step to take to get everything synced and running smoothly again. By ca

The Smart Lock is powered by 4 Duracell AA Alkaline batteries, and the PIN Pad takes 2 Duracell CR2450 Lithium batteries. The batteries within the Smart Lock and PIN Pad have a life expectancy of 8-12 months, depending on usage. If your Smart Lock is still offline after replacing its batteries, skip