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    What Happens if I put in the wrong PIN on the PIN Pad?

    You have 4 attempts to enter one of your PINs on your Smart Lock’s PIN Pad. Starting on the 5th attempt of entering the wrong PIN on the PIN Pad, the Smart Lock will initiate a number of safety measures to ensure that your home is safe.

    Attempt

    Backoff Delay

    Behavior

    1-4

    -

    -

    5-10

    30 sec

    • You will receive a push notification from the SimpliSafe® Mobile App

    • No PINs are evaluated during the backoff delay

    • Your cameras will record

    11-15

    5 min

    • You will receive a push notification from the SimpliSafe® Mobile App

    • No PINs are evaluated during the backoff delay

    • Your cameras will record

    • If you are subscribed to a monitoring plan with 24/7 emergency dispatch, our monitoring center will contact you

    16+

    30 min

    • You will receive a push notification from the SimpliSafe® Mobile App

    • No PINs are evaluated during the backoff delay

    • Your cameras will record

    • If you are subscribed to a monitoring plan with 24/7 emergency dispatch, our monitoring center will contact you

    Help Center Article

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