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  • How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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  • Temperature Sensor Not Responding

    The warning ‘Sensor Not Responding’ for a Temperature Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off i

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  • Temperature Sensor Overview and Installation Guide

    Overview The Temperature Sensor triggers an alarm when your home’s temperature goes above or below the temperature range that you set. We won’t request dispatch of emergency services for temperature alarms, but with professional monitoring you’ll receive an automated call letting you know about the

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  • How Does the Temperature Sensor Respond During an Alarm

    The Temperature Sensor will sound the alarm when it detects that the temperature within your home or business has gone above or below the temperature range that you set. This can help alert you to the potential hazard at hand, such as the potential for freezing pipes, or the cooling within your home

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  • Testing the Temperature Sensor

    Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disa

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  • How To Replace Temperature Sensor Battery

    The Temperature Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years, depending on placement and usage. To change your Temperature Sensor's battery, remove it from its bracket to expose the battery compartment. Then replace the battery and slide the sensor

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  • How SimpliSafe® Products Respond During an Alarm

    ​​​SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications or Alarm Text Messages. You’ll also be able to interact with our in-app

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