Temperature Sensor

If your Temperature Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. 

The Temperature Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.

To replace the battery, slide the sensor up and off its bracket. Then, replace the lithium battery and slide the sensor back onto its bracket. 

Please note that the error may take up to 24 hours to clear from the SimpliSafe® Mobile App after taking these steps. If you want to bypass that timeframe, you’ll need to follow the steps below to remove the Temperature Sensor from your system and then re-add it.

To remove your Temperature Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on the sensor you wish to remove

5. Choose ‘Remove Device’

Once you have removed your sensor, you can add it back using our Installation Guide.

The Temperature Sensor can display Fahrenheit or Celsius through the SimpliSafe® App. The SimpliSafe® App will display Fahrenheit or Celsius based on the settings of your phone. If you wish for the SimpliSafe® App to display a different temperature type, you’ll need to update your phone’s system settings and re-open the SimpliSafe® App to have it register the new temperature reading.

Changing the Temperature Type for iOS (iPhone/iPad):

1. On your phone, navigate to System Settings

2. Select General

3. Tap on Language & Region

4. Select Temperature

5. Adjust this to Fahrenheit or Celsius, as needed

6. Force close the SimpliSafe® App after making this change

7. Reopen the app, and the Temperature Sensor should display the new temperature type

Changing the Temperature Type for Android:

1. On your phone, navigate to Settings

2. Select Language

3. Choose Regional Preferences

4. Tap on Temperature and adjust this to Fahrenheit or Celsius, as needed

5. Save your selection

6. Force close the SimpliSafe® App after making this change

7. Reopen the app, and the Temperature Sensor should display the new temperature type

*Note, settings may vary between Android devices. Consult with your phone’s manual for further instructions.

What are Secret Alerts?

Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of your SimpliSafe® cameras will also film a short recording so you have footage of what tripped the sensor.

Requirements

• A supported residential or business monitoring subscription:

  • Pro Plus

  • Pro

  • Core

  • Self-Monitoring with Camera Recordings

• At least one of the following SimpliSafe® Sensors

  • Entry Sensor

  • Motion Sensor (Gen 1 or Gen 2)

  • Glassbreak Sensor

How do I Enable Secret Alerts?

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings, then tap on your Entry Sensor from the list of available products

4. Tap into Off, Home, or Away

5. Select Secret Alert

6. Choose SAVE in the upper right corner to save your selections before exiting

7. Repeat for each mode or sensor, as necessary

To ensure that you are notified whenever a sensor triggers a Secret Alert, make sure that you have push notifications enabled. 

There may be a point where you need to rename a device for your SimpliSafe® System. Renaming it can be done easily through the SimpliSafe® Mobile App, but you can also rename a product using your Keypad. The following will walk you through these steps for each platform so you can pick whichever one is easiest for you.

• SimpliSafe® Mobile App

• SimpliSafe® Online Account

• Keypad

SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select My System from the navigation bar at the bottom of the app screen

3. Choose Device Settings

4. Choose the device you would like to modify

5. Tap arrow next to the name of your sensor

6. Choose a prepopulated name from the list of available names, or scroll down and choose Custom Name to enter your own name

7. Be sure to tap on SAVE in the upper right corner to save your selections

*Note, Custom Names for the Entry Sensor are not supported by Sensor Name Announcement

SimpliSafe® Account Online

1. Login to your SimpliSafe® Online Account using the browser of your choice

2. Choose Devices from the left-hand navigation menu

3. Click on the product you wish to edit, then a pop-up will appear to the right of your browser

4. Select the pencil icon next to your devices name

5. Enter the new name you wish to use in the field

6. Select the check mark when done

7. Be sure to click on Save Changes from the bottom of the pop-up before exiting to save your selection

*Note, Custom Names for the Entry Sensor are not supported by Sensor Name Announcement. To confirm which names are available, please use the SimpliSafe® Mobile App to rename your sensor.

Keypad:

1. Press Menu

2. Enter your Master PIN

3. Choose Devices and then Open to enter the Devices menu

4. Scroll down to select the product you wish to modify

5. Press the screen to the right to choose rename

6. Choose one of the preset names from the list using the rocker, or select Other at the end of the list to enter a Custom Name*

*Note, Custom Names for Entry Sensor are not supported by Sensor Name Announcement.

The Keypad uses ABC mode for typing. In this mode, you'll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad.

​

*For the '1' key, more characters will appear after 10 presses and in this specific order:

) * + , - . / : ; < = > ? @ [ \ ] ^ _ ' { | } ~

Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like:

• Brick surfaces: the surface can be rough in texture and hard to clean thoroughly 

• Hot and humid conditions: humidity can weaken the adhesive strips

• Cold conditions: a cold wall can cause the adhesive to fail

• Dirty surfaces: the adhesives stick best on clean surfaces

For the best results, we suggest making sure that the area you’re adhering the sensor to has been thoroughly cleaned and dried. We recommend wiping the area down with an alcohol-based cleaning product to make sure it’s clear of any dust or dirt. 

Once the area is thoroughly dry, simply peel the paper backing off the adhesives and press the sensor firmly to the wall for 30 seconds.

If you have a sensor that has fallen off a wall, be sure to test the sensor to confirm that it is still working properly and was not damaged.

Alternatively, SimpliSafe® sensors can also be screw-mounted using the included mounting bracket. See our How do I Install my Sensors by Screw-Mounting article for more information.