josephhand

4 Messages

Submitted

Keypad Silence

Please give us the ability to silence keypads. I work very late. When I come home and dismiss the alarm. When I go to rearm my wife is asleep until I hit Home or Away, where it starts to count down from the preset number of seconds it is set to. That beep sound wakes her every time. I have to take the stupid keypad and stuff it under a pillow for 45 seconds while it counts down to armed. I would like to keep the chime on the downstairs keypad, but have the ability to silence the upstairs one so that it makes no noise unless there is an alarm.

Thanks!!

kevinspark

4 Messages

When I arm the system in Home, I find the countdown beeping to be very annoying. For example, if it's late at night and I put the system into Home, I don't want loud beeps waking up my family.

Is there some option to silence the countdown that I'm missing? I know I can set the exit delay to 0, but that doesn't work for me as we sometimes use Home when leaving the house.

Note: This comment was created from a merged conversation originally titled Silencing countdown timer on keypad

sevensiamesecats

2.2K Messages

The beeps are not THAT loud. Are you sure it is not your external siren complaining about low batteries. Now THAT is loud.

kevinspark

4 Messages

Yes, I'm sure it's not the external siren beeping. I'm glad they don't bother you, but I'm looking for a solution.

whoaru99

1.3K Messages

Take it apart and clip the speaker/beeper wire. That is the solution available to you at this moment, and quite possibly the only one there will ever be.

davey_d

Former Community Admin

•

5.7K Messages

Hi Kevin,

Unfortunately there is no volume setting for the Keypad itself - only the Wireless Siren and the Base Station. But you do still have the option of disabling the countdown entirely for Home Mode - so it arms near-instantly.

Johnny M.
SimpliSafe Home Security

radiojoe

33 Messages

Kevin,
I use Home most of the time when leaving my house and am set to zero. Unless I am not understanding something, you just put system in Home while exit door is open and then leave. No countdown needed.

Jmb6379

2 Messages

How do I turn off the annoying beeping when the system is being set to home? Thanks

Note: This comment was created from a merged conversation originally titled Turn off beeping when set to home

davey_d

Former Community Admin

•

5.7K Messages

Hi @Jmb6379 ,

It sounds like you're talking about the countdown timer, which comes from the Keypad, and happens when the system is armed in both Home and Away modes. At this time, there is no way to disable the countdown timer.

However, you can sort of disable the countdown. In Home Mode, you can set the Countdown timer to just 1 second, so it arms immediately and the countdown chirps won't start at all.

waterworkscarwash

2 Messages

Agree it is annoying beep when set to home. Changing delay exit time is not an acceptable solution.

Rich

2 Messages

@davey_d Davey - this is an issue for me, too. I want to set the alarm to Home without waking people up. If I set the delay to zero, I can’t get out without triggering the alarm. It would be nice to be able to disable the beeping. I would not have a problem with it also disabling it for Away alarm. Thanks

davey_d

Former Community Admin

•

5.7K Messages

Thanks for your suggestion. What you could do is open the door before you arm the system. Since the alarm only triggers if a sensor switches from Open to Closed, it won't trigger. When you close the door behind you, it'll be ready to trigger then.

It does occur to me that the Base Station will announce both "Alarm On - Home" as well as "Entry Sensor Open". But at least the Base Station's voice prompts volume can be adjusted in the settings (or turned off entirely). The Keypad's beeps cannot.

d2k86

2 Messages

I agree with this AND we should be able to shut off the countdown timer completely. I can’t fully use my system because if I want to use the motion sensor it has to be in Away mode. The beeping sends my dog into a meltdown. I could silence it with my ADP system with no issue. I don’t understand how something so “simple” isn’t available in this system. You add in either their inability or their decision not to integrate Homekit for a large number of subscribers and that’s another checkmark in the “cons” column…

jfullmer

3 Messages

Hello,

Is there a way to adjust or mute the sounds made when entered a disable code or pressing other buttons on the keypad?

Our keypad for our entry is right next to our bedroom. When I disable the system at 4:30 AM, the sound of the keys being pressed wakes my wife. I can't seem to find a setting for this.

Thank you in advance.

Jeff

Note: This comment was created from a merged conversation originally titled keypad touch volume

captain11

6.8K Messages

@ jfullmer unfortunately, short answer is no. Suggest you use your key fob or phone app, which are completely silent.

stevenearl

2 Messages

Same issue here. Bedroom door is near entry door and keypad. FOB/App not good options as they are not always present at the location. Bummer to not be able to disable the sound. We bought second keypad for the convenience, but can't keep it next to the door, so not convenient.

Mtzeesalgado

2 Messages

Agree.

I would appreciate a setting option which silences the numbers on the keypad.

For my home, there is no benefit to have each number of the pin, provide audio feedback.

DibDoo

2 Messages

The suggestion to just use the mobile app because that is completely silent is incorrect. You still have to deal with the countdown beeps on the keypads when you arm the system.

I also tried taping over the speaker areas with electrical tape and that did not dampen the chimes significantly enough.

This noise makes my dog completely uncomfortable. This is not a solution: it’s a workaround to a pretty bad problem. this seems like a pretty simple update and push fix for your keypads. I like the system, but I’m not sure I like it enough to trade off my dog’s sanity. I’d like someone to contact me directly about this and give me a timeline for having a fix. It’s really not sustainable

SimpliSafe shouldn’t make my dog feel psychologically unsafe in his own home.

sjochlin

4 Messages

Open up the keypad (screws on back). Cut the audio power cable. Done.

JasonDunn

14 Messages

As a new SimpliSafe customer, it's genuinely disheartening to see something as painfully obvious as an option to not have keypad beeps be still unresolved after four years. This tells me that SimpliSafe does not evolve their product based on customer feedback. 😕

nater

1 Message

My burglars ran away when they heard the keypad chirping before the police arrived. I have the base station on silent as well to try and "catch" them in the act

Simpli234

1 Message

@JasonDunn agree 100%. I too am a new user and was optimistic for a solution until I came to these forums and google/reddit for a workaround while I wait. Lol

simplisafe0e33be

1 Message

Came here to say the same thing. Just upgraded to the newer Simplisafe system from the older system. I understand the chimes to countdown when there is a timer for setting the alarm. However, we should at least be able to turn off the sounds for pressing the keypad buttons. This really isn't ever going to change is it? Seems like a failure to heed customer feedback. Also seems disingenuous to not at least provide an update that says this is a feature that we are not going to change.

@davey_d

micastillo

39 Messages

I do understand the need to keep the beeps when alarm is set. I think there might be a lot of false alarms otherwise.

I do not at all understand why the keypad beeps can't be disabled, at the very least the numeric keys, of not the status buttons. The beeps there serve no similar function.

nick820

1 Message

Just come across this thread. Please give us the option to disable the keypad beeps!

marklingo

1 Message

Wow… so disappointing. Just bought a SimpliSafe system and now learning that they let basic functionality like this go unaddressed for years, I am thinking I made a mistake…

JasonDunn

14 Messages

The workaround I've been using is to use the app on my phone or tablet to disable the alarm. But that's a ridiculous workaround and SimpliSafe needs to let us turn off the beeps on the keypad.

jochickabee

12 Messages

I have multiple keypads and it’s very annoying to hear them beep - all offset times.

I removed the countdown option. And because of this - when I had guests over it caused several false alarms.

please upgrade to allow turning off chimes on certain keypads!

kturnbull1

4 Messages

Please fix this, my upstairs keypad is in our bedroom and I work really early mornings so often go to bed early while people are still out and when it is set in the evening it wakes me up with the countdown chime every time. It is crazy that people have been asking for this for 5 years..

(edited)

JasonDunn

14 Messages

@kturnbull1 Indeed, completely crazy. I don't get the sense the SimpliSafe looks at the forums or particularly cares about customer feedback. 🤔 We might need to start calling them every week asking for this feature before they will take customer feedback seriously...

mflick91

2 Messages

It would be awesome if there was an option to silence the alarm countdown on the keypads. We currently have a keypad in our kitchen and master bedroom. When I take the puppy out in the middle of the night and then re-arm the system the countdown timer on the keypad in our master bedroom will wake up my wife.

Note: This comment was created from a merged conversation originally titled Silence Alarm Countdown

dk5

1 Message

I would also like this feature.

simplistuckon

252 Messages

Looks like ANSI/SIA CP-01-2019 - the rules SimpliSafe has to comply with for many jurisdictions to reduce false alarms - does allow silent exit. But only with a separate silent arming button that does not permanently alter the arming beeps:

4.2.2.2 Progress Annunciation

The security system shall annunciate a distinct pulsating audible sound throughout the duration of the Exit Time to warn person(s) still within the premises that the exit period is in process.

An audible annunciation, whose pulsating rate is distinctly different, shall sound during the last ten (10) seconds of the Exit Time to warn person(s) that the Exit Time is running out.

A security system may meet this requirement by having two separate buttons for arming where one is arm normal (with progress annunciation) and one is arm silent (no annunciation).

If the security system supports a silent exit feature and it has been invoked, the audible progress annunciation shall be silenced on one or more keypads for that exit period only The security system shall not allow progress annunciation to be disabled for the entire system, but may allow annunciation to be disabled for individual keypads.

Keypad Silence

sevensiamesecats

kevinspark

whoaru99

davey_d

radiojoe

davey_d

waterworkscarwash

Rich

davey_d

d2k86

captain11

stevenearl

Mtzeesalgado

DibDoo

sjochlin

nater

Simpli234

simplisafe0e33be

micastillo

JasonDunn

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