Base Station

A powerful home security system built for the unexpected

The Gen 3 SimpliSafe® system is our upgraded DIY security system and the only system sold in the UK, with features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original SimpliSafe® system, and its revamped design makes it easier to blend in with your home. We are constantly providing updates to ensure your system is always prepared to protect your home.

With a built-in network backup connection* to our monitoring centre and 24-hour backup batteries, our latest system ensures you’re always protected, even if you lose power. You can also connect your system to Wi-Fi as a second communication channel. This Wi-Fi connection will allow you to manually update your Base Station and Keypad when updates are available.

*Built-in network backup connection is only available with a professional monitoring subscription.

24/7 Professional Monitoring

We strongly recommend that you subscribe to professional monitoring. To learn more about the monitoring plans we offer, visit the What are the service plan options? article. SimpliSafe® has many monitoring centres around the UK that are open 24 hours a day, 365 days a year, so you can be confident whether you are at work or going to sleep that your home is protected. With Pro Premium Monitoring, you can choose to be notified immediately via email, text message, and smartphone push notifications for any events your system detects.

Still uncertain about professional monitoring? Check out the benefits of having a monitoring plan to ensure your home is as protected as possible. If you have not activated your system, we list out the steps in the article How do I Activate Monitoring?

A Range of Settings to Personalise Your System

You can change your system-wide and device settings through the SimpliSafe® Mobile App and Keypad’s menu. Settings range from the type and frequency of notifications you receive, siren volume, device sensitivity, and more!

To learn more about updating your system’s settings, see our article Base Station and System Settings. For more on updating device settings, visit the Device and Sensor Settings article.

Once installed, you can use your Keypad to test your system. After your system has been tested, you will be able to subscribe to professional monitoring.

To troubleshoot your system, you can use the search bar at the top of this page. If you are unable to find your answer, please contact our Support team for additional help!

Once the battery tab is removed from the Base Station, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working again.

Before Getting Started

You’ll need to have a Phillips head screwdriver available to complete these steps.

How to Reset the Base Station

1. Unplug the Base Station from power by removing the cable from the bottom of the Base Station

   1. Wait at least 60 seconds

   2. OR until the SimpliSafe® Mobile App states “Power Outage” in the timeline

2. Using a Phillips head screwdriver, remove the screw on the bottom of the Base Station

3. Take off the bottom cover to expose the battery compartment

4. Remove a single battery from the Base Station, wait 60 seconds, and reinsert the battery

5. Plug the Base Station back into power

6. After 60 seconds, a “Power Restored” message should populate on the timeline within the SimpliSafe® Mobile App

7. Next, arm your system to Home mode, then disarm it by setting it to Off

   1. This will ensure that the message clears from the mobile app and test that your system is properly arming and disarming itself

Watch this video to learn how to reset your Base Station

Your Base Station comes pre-installed with four (4) NiMH (nickel-metal hydride) type rechargeable batteries, which are kept charged by your Base Station. These batteries should never need to be replaced over the lifetime of your Base Station.

However, if there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.

To resolve this issue:

1. Open the battery compartment on the bottom of the Base Station using a Phillips head screwdriver.

2. Confirm that your Base Station is using four (4) NiMH rechargeable batteries.

3. Check the batteries and compartment for any signs of corrosion.

1. If you spot any signs of corrosion on the batteries or within the compartment, please contact our support team for further assistance.

4. If there are no signs of corrosion and you are using the correct batteries, please contact our support team for replacement batteries.

5. Once you have your replacement batteries, use the steps outlined in this article to replace them.

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.

SimpliSafe® Mobile App:

1. Open the SimpliSafe® mobile app on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Base Station Settings

4. Tap on Alarm Siren Duration

5. Use the plus and minus (+/-) buttons to adjust the volume for your Siren Duration

6. Be sure to click on Save in the upper right corner before exiting

Keypad:

1. Press Menu on your Keypad

2. Enter your Primary PIN

3. Choose System Settings

4. Select Siren Duration and adjust the setting, as needed

Web App:

1. Log in to the Web App

2. Select System from the left-hand navigation bar

3. Under Additional Settings locate Siren Duration

4. Use the drop-down menu to adjust the volume for your Siren Duration

5. Be sure to click on Save Changes at the bottom of the screen before exiting

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Web App, or Keypad by taking the following steps:

SimpliSafe® Mobile App:

1. Navigate to the “My System” gear on the bottom of the screen.

2. Select “Base Station Settings”.

3. Scroll down to “Alarm Siren Volume” and drag the slider to your desired volume.

SimpliSafe® Web App:

1. Log into your account at webapp.simplisafe.com.

2. On the left-hand side of the screen, click on “System”.

3. Under “Additional Settings” on the right-hand side of the screen, navigate to “Siren Volume”.

4. Select your desired volume.

SimpliSafe® Keypad:

1. Click the Menu button on the bottom left corner and enter your Master PIN.

2. Scroll down to “System Settings” and select “Siren Volume”.

3. Select your desired volume.

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

• The Base Station’s serial number was entered incorrectly while setting up your system

• You are completing a Base Station replacement, and we are missing some of your account information

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E.

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

1. Log into your account in the SimpliSafe® Web App

2. Choose Monitoring from the navigation menu on the left-hand side of the screen

3. On this screen, go to the Monitored Address section and fill out the information with the address that you will use your system at

4. Once done, scroll to the bottom of the page and select Save to make this change

If you are using your SimpliSafe® system with an unmonitored plan, or updating your account’s information did not resolve this issue, please contact our Support team for further assistance.