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  • Why Is My Entry Sensor Shown As Open When My Door Is Closed?

    If you are consistently seeing a warning that one of your Entry Sensors is open, despite all of your doors and windows being closed, one of the following items is likely the cause: Your Entry Sensor is too far away from its corresponding magnet piece Your Entry Sensor and/or its corresponding magnet

    Help Center Article

  • Adhering Sensors to Surfaces

    Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like: Brick surfaces: the surface can be rough

    Help Center Article

  • How do I remove my Entry Sensor magnet (the smaller part of the sensor) from the wall?

    The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall.

    Help Center Article