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  • How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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  • Glassbreak Sensor Installation Guide

    Overview Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside the Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

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  • What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

    Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scr

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  • How Does the Glassbreak Sensor Respond During an Alarm

    Glassbreak Sensors are programmed to listen for the specific frequency of windows breaking. They're even sensitive enough to know the difference between a plate breaking, and a window breaking. Inside SimpliSafe’s Glassbreak Sensor is a small microphone that is calibrated to react to the sound of th

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  • How To Replace Glassbreak Sensor Battery

    The Glassbreak Sensor takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage. To change your Glassbreak Sensor battery, slide the sensor up and off its bracket. Then, replace the lithium battery and put the device back in place. If your

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  • Glassbreak Sensor Not Responding

    The warning ‘Sensor Not Responding’ for a Glassbreak Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the sensor off it

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  • Glassbreak Sensor Offline

    NOTICE: To ensure optimal performance of your sensor, we recommend updating your Base Station firmware to 2.21.4.6. You can manually run an update by using the SimpliSafe® Mobile App and navigating to My System > Base Station Settings > Firmware and tapping on Update Available. If you're experiencin

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