Glassbreak Sensor

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.

Placing Your System Into Test Mode

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Primary PIN

4. Scroll until Test Mode is highlighted

5. Use the right arrow key to enter Test Mode

You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

Note: If you subscribe to monitoring, you will receive a robo call from the monitoring centre asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

Testing the Glassbreak Sensor

To test the Glassbreak Sensor, first, press the button on the top of the Glassbreak Sensor. This will lower the sensor’s sensitivity so that it can be triggered by just the sound of a hand clap. Walk to the window or glass door that you want the sensor to watch over and clap your hands once. If successful, the Base Station will announce, “Glassbreak Sensor”.

We recommend trying the clap test at different spots in the room to ensure that your Glassbreak Sensor is in the best spot.

Troubleshooting the Glassbreak Sensor

If you are testing your Glassbreak Sensor and do not hear the Base Station announce, “Glassbreak Sensor”, the first thing you’ll want to do is confirm you can hear the Base Station from the location you’re testing in. You can adjust the Base Station’s volume under the Base Station Settings menu, by selecting Voice Prompts.

As a next step, you’ll want to confirm that the Glassbreak Sensor battery is functioning. The Glassbreak Sensor takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 3 years depending on placement and usage.

If you are still unable to hear the Base Station announce, “Glassbreak Sensor” it’s possible that there could be an issue with the location of the Base Station, or there is Radio Frequency (RF) interference at play.

Other electronic devices within your home may communicate on similar frequencies, resulting in wireless interference between your SimpliSafe® devices. Because of this, we recommend keeping your Base Station and Glassbreak Sensor at least 3-5 feet away from the following devices:

• Wi-Fi Routers

• Large TVs

• Weather Stations

• Large Appliances (especially in the kitchen and laundry rooms)

• Baby monitors

• Remote Controlled Garage Door Openers

• LED Lights or Christmas Lights

This above list is to give you an idea of what devices may cause interference within your home, and is in no means an exhaustive list of all devices. There may be other devices that output RF or Wi-Fi signals that could impede the connection between your Base Station and SimpliSafe® devices.

What are Secret Alerts?

Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of your SimpliSafe® cameras will also film a short recording so you have footage of what tripped the sensor.

Requirements

• A supported monitoring subscription:

• Pro Premium

• At least one of the following SimpliSafe® Sensors

• Entry Sensor

• Motion Sensor

• Glass Break Sensor

How do I Enable Secret Alerts?

On iOS (Apple) Devices:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select My System from the bottom navigation bar

3. Choose Device Settings

4. Then tap the sensor you wish to customise

5. Choose Off, Home, or Away from under ‘Alarm Mode’

6. Next, choose ‘Secret Alert’ and then ‘Send to Base’ to save this setting

7. Repeat for each mode, as necessary

On Android Devices:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select My System from the bottom navigation bar

3. Choose Device Settings

4. Then tap the sensor you wish to customise

5. Choose Off, Home, or Away from under ‘Alarm Mode’

6. Next, choose ‘Secret Alert’ and then ‘OK’

7. Once you are done, tap ‘SAVE’ on the top right corner of the screen to save this setting

8. Repeat for each mode, as necessary

To ensure that you are notified whenever a sensor triggers a Secret Alert, make sure that you have push notifications enabled.

There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever one is easiest for you.

SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select My System from the navigation bar at the bottom of the app screen

3. Choose Device Settings

4. Choose the sensor you would like to modify

5. Tap the pencil icon next to Name

1. iOS: Select one of the pre-selected names from the list, or scroll to the bottom and select Custom Name* to input your own name for your sensor

2. Android: Use the backspace button to delete the existing sensor name. Once removed, you can choose a new name from the drop down menu, or type in the empty field a Custom Name* for your sensor

6. Be sure to tap on Send to Base or Save to save your settings before exiting

*Note, Custom Names for the Entry Sensor are not supported by Entry Sensor Alert.

Web App:

1. Log in to the Web App using the browser of your choice on a computer

1. Select your property from the list on the Account Overview page, if applicable

2. Choose Devices from the left-hand navigation menu

3. Click on the sensor you wish to edit

4. A pop-up will appear to the right of your browser

5. Select the pencil icon next to your sensor’s name

6. Enter the new name you wish to use in the field

7. Select the check mark when done

8. Be sure to click on Save Changes from the bottom of the pop-up before exiting to save your selection

*Note, Custom Names for the Entry Sensor are not supported by Entry Sensor Alert. To confirm which names are available, please use the SimpliSafe® Mobile App to rename your sensor.

Keypad:

1. Press Menu

2. Enter your Primary PIN

3. Using the arrow keys, choose Devices and then Open to enter the Devices menu

4. Scroll down to select the sensor you wish to modify

5. Press the right arrow to choose rename

6. Choose one of the preset names from the list using the arrow keys, or select Other at the end of the list to enter a Custom Name*

*Note, Custom Names for Entry Sensor are not supported by Entry Sensor Alert at this time.

The Keypad uses ABC mode for typing. In this mode, you'll cycle through the corresponding characters (numbers, symbols, punctuation, letters) using the keys numbered 0-9 on your Keypad.

*For the '1' key, more characters will appear after 10 presses and in this specific order:

) * + , - . / : ; < = > ? @ [ \ ] ^ _ ' { | } ~

Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like:

• Brick surfaces: the surface can be rough in texture and hard to clean thoroughly

• Hot and humid conditions: humidity can weaken the adhesive strips

• Cold conditions: a cold wall can cause the adhesive to fail

• Dirty surfaces: the adhesives stick best on clean surfaces

For the best results, we suggest making sure that the area you’re adhering the sensor to has been thoroughly cleaned and dried. We recommend wiping the area down with an alcohol-based cleaning product to make sure it’s clear of any dust or dirt.

Once the area is thoroughly dry, simply peel the paper backing off the adhesives and press the sensor firmly to the wall for 30 seconds.

If you have a sensor that has fallen off a wall, be sure to test the sensor to confirm that it is still working properly and was not damaged.

Alternatively, SimpliSafe® sensors can also be screw-mounted using the included mounting bracket. See our How do I Install my Sensors by Screw-Mounting article for more information.