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    Key Fob Not Responding To Button Presses

    Your Key Fob is designed to arm or disarm your system with a quick press of a button. If you find that it’s not responding to button presses, there are two main reasons this could happen:

    1. The Key Fob is experiencing interference or is out of range

    2. The battery within the Key Fob may be low or dead

    Key Fob Experiencing Interference or is Out of Range

    If the Key Fob is not responding to button presses, the first thing you’ll want to rule out is both physical and wireless interference. Dense building material or wireless electronics can decrease the range of the Key Fob when it tries to send an arm or disarm signal to the Base Station.

    For example, you may have trouble arming or disarming your system if you are sitting in a driveway outside of your home, or within the garage of your home.

    You can test if this is the issue by bringing the Key Fob closer to the Base Station and pressing the OFF button.

    If the Base Station Says “Alarm Off”, Follow These Steps:

    This indicates that the Key Fob does work as expected at a shorter range. We recommend stepping about 10 feet away from the Base Station and try pressing the OFF button on the Key Fob again. If you continue to hear the Base Station say “Alarm Off” each time, you’ll want to continue to increase the range between you and the Base Station while repeating the process of pressing the OFF button.

    If you find that the Key Fob isn’t working in the location you want it to, but it is functional at a shorter range, you may want to try moving the Base Station to a more central location of your home to provide better coverage.

    If the Base Station Does Not Say “Alarm Off”:

    This is an indicator that the battery in the Key Fob may be low or dead. Use the next section below to learn more about the Key Fob battery.

    Key Fob Battery Is Low or Dead

    The battery within the Key Fob cannot be replaced. However, we anticipate it lasting up to 5 years, depending on usage.

    If you need to replace the battery in your Key Fob, please contact our Support team for additional assistance.

    Help Center Article

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    Key Fob

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    Outdoor Camera Solar Panel Accessory

    Solar panel connected to Wireless Outdoor Camera

    With the Outdoor Camera Solar Panel, you can power your Outdoor Camera without the need to separately recharge or replace the battery—like a traditional wired outdoor security camera, while retaining install-anywhere convenience. With just 3 hours of direct sunlight per day, the water-resistant Solar Panel keeps your Outdoor Camera charged at all times.

    Thanks to its 13 foot power cord, the Solar Panel doesn’t need to be installed in the same place as your camera. Simply run the cable to the Outdoor Camera and use the included cable management velcro sleeve to neatly tuck unused cable behind the solar panel.

    Physically Installing Your Solar Panel​

    First, you’ll need to find a location within 13 feet of your Outdoor Camera. This should be a spot that receives at least 3 hours of direct sunlight per day.

    Next, you’ll need the appropriate tools to install your Solar Panel. 

    If mounting on brick/stucco/stone surfaces:

    • Use a ¼” masonry drill bit to drill two pilot holes into the surface

    • Then, use the included anchors and screws to attach the Solar Panel to the wall

    If mounting on wood or vinyl surfaces:

    • Screw the self-tapping screws directly into the wall using a handheld screwdriver

    • Wood surfaces generally do not require pre-drilled holes

    After mounting the Solar Panel, use the omnidirectional mount to aim it towards the direction that will give it the most access to sunlight.

    Finally, secure any excess power cord by wrapping it around the base of the Solar Panel, then using the cable management velcro straps to ensure the cord will not get tangled or caught by inclement weather or small animals. 

    Troubleshooting

    The Solar Panel is designed to maintain your Outdoor Camera’s battery life, not to recharge it. If you find that your Solar Panel is not keeping your camera battery topped off, there are a few steps you can take to try and resolve this.

    As mentioned above, the Solar Panel will maintain your battery's current level. If your Outdoor Camera’s battery is too low, the Solar Panel may have trouble keeping it topped up. You’ll want to charge the battery for your Wireless Outdoor Security Camera or Outdoor Camera Series 2 for at least 6 hours, to get it to 100% battery. You’ll know it’s fully charged once all 3 lights are illuminated and no longer pulsing.

    Charge Outdoor Camera battery by plugging it into a compatible power brick.

    After it’s charged, you will also want to ensure that you are replacing the battery in the correct orientation. Placing the battery into the Outdoor Camera incorrectly will result in it not powering on. Additionally, the Solar Panel will only work with a charged battery inserted - it is not designed to solely power the camera.

    Once your camera is powered back on, you can try using the Solar Panel and seeing if the battery stays topped off or depletes. If the battery is still depleting from there, move on to step 2.

    The cable must be placed securely into your Outdoor Camera in order for the Solar Panel to work. This does require some light force to secure the connection, so you may need to use both thumbs, or the palm of your hand to apply even pressure to lock it into place. Failure to create a proper seal can expose your Outdoor Camera’s charging port to the elements - and has the potential to damage the camera and Solar Panel.

    The Solar Panel must receive at least 3 hours of direct sunlight a day to maintain your current battery level. The Solar Panel comes equipped with a 13-foot cable, so you can use it in a location that gets more sunlight versus mounting it directly next to your camera.

    Dust, debris, water, and snow can impact the performance of the Solar Panel. If you notice that your Outdoor Camera’s battery is depleting, we recommend wiping the Solar Panel with a clean, dry cloth.

    The Solar Panel is designed to maintain your camera’s battery level between temperatures ranging from 0 degrees Celsius to 49 degrees Celsius. The Solar Panel will not charge outside of that temperature range.

    *The Outdoor Camera battery is only compatible with a SimpliSafe® Outdoor Camera Solar Panel, not with any third-party solar panel devices.

    Help Center Article

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    Cameras

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    How to Find the Serial Number for Your SimpliSafe® Device or Camera

    During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.

    Locating the Serial Number for your Base Station in the SimpliSafe® App

    1. Open the SimpliSafe® Mobile App on your phone or tablet

    2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen

    3. Choose Help & Support

    4. At the top of the menu you’ll see an Account Number

    5. This is the serial number for your Base Station

    Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App

    1. Open the SimpliSafe® Mobile App on your phone or tablet

    2. Choose My System from the bottom navigation bar

    3. Select either Devices or Cameras to continue

    4. Tap on the Device or Camera you wish to manage

    5. Scroll down to Basic Info

    6. Your device or camera’s Serial Number will be listed here

    There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.

    The tab on the Key Fob with a red rectangle highlighting the device's serial number.

    The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.

    Base Station Serial Number highlighted at the bottom of the product

    The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.

    Remove the back of the keypad to expose the keypad serial number

    The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.

    Entry Sensor

    Entry sensor serial number on the back of product

    To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.

    Motion Sensor Gen 1

    Slide the backing off the Motion Sensor Gen 1 to see the serial number

    The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.

    Motion Sensor Gen 2

    Slide the backing off of the Motion Sensor Gen 2 to see the serial number

    The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.

    Glass Break Sensor

    Slide off the backing of the Glassbreak Sensor to see the serial number

    The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.

    Panic Button

    Slide the front of the Panic Button up and off its bracket to expose the serial number

    The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.

    Extra Siren

    Serial number for Extra Sirens are on the back of the device, underneath the bracket

    The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.

    Temperature Sensor

    Serial number can found within the battery compartment on the device

    The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.

    Water Sensor

    Serial Number can be found within the battery compartment.

    The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.

    Smoke Detector

    Serial number can be found on the outside of the device

    The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.

    To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.

    Outdoor Camera Series 2

    Serial number can be located on the back of the camera lens

    The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.

    Outdoor Camera

    Serial number can be located on the back of the camera lens

    The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.

    Video Doorbell Pro

    Serial number can be found on the back of the Video Doorbell Pro

    The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.

    Smart Alarm Wireless Indoor Security Camera

    Serial number can be located on the back of the camera

    The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.

    SimpliCam® Wired Indoor Security Camera

    Serial number can be found on the back of the camera

    The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.

    Help Center Article

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    Product Support

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    How To Replace Key Fob Battery

    The battery within the Key Fob cannot be replaced. However, we anticipate it lasting up to 5 years, depending on usage.

    If you need to replace your battery, please contact customer support for additional assistance.

    Help Center Article

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    Key Fob

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    Battery Life Guide

    ​With the exception of the Base Station, SimpliCam Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an low battery warning message on the Keypad.

    ​

    The Base Station requires specific rechargeable batteries; and the SimpliCam Indoor Camera only functions when connected to power, rather than being battery operated. The Smart Alarm Wireless Indoor Security Camera has non-replaceable batteries within it, and can be used on battery or plugged into a power outlet.

    ​

    Finally, the battery within the Key Fob cannot be replaced. If you require assistance with your Key Fob, please contact support.

    ​

    In the below table you will find links to articles on how to change the battery for each of your components.

    There is also links to the required batteries that can be purchased on Amazon or directly through SimpliSafe Contact Centre.

    ​

    ​Component

    Battery Life Expectancy

    Required Battery

    ​Base Station​

    Battery charge lasts 24 hours; Total life expectancy of 8–10 years depending on usage

    ​NiMH rechargeable 1300 mAH*(Qty 4) (Contact SimpliSafe if replacement required)​

    ​Keypad​

    6-8 months depending on usage

    ​AA Alkaline (Qty 4)​

    ​Entry Sensor​

    Up to 5 years depending on usage

    ​CR-2032 Lithium 3V (Qty 1)​

    ​Motion Sensor Gen 2​

    3–5 Years depending on usage

    ​CR-123 A Lithium 3V (Qty 1)​

    ​Motion Sensor Gen 1​

    Up to 5 years depending on usage

    ​CR-123 A Lithium 3V (Qty 1)​

    ​Glassbreak Sensor​

    Up to 3 years depending on usage

    ​CR-123 A Lithium 3V (Qty 1)​

    Extra Siren

    Up to 1 year depending on usage

    ​AA Alkaline (Qty 4)​

    ​Bell Box​

    Up to 1 year depending on usage

    ​CR-123 A Lithium 3V (Qty 1)​

    ​Key Fob​

    Up to 5 years depending on usage

    Non-Replaceable Battery. Replacement Key Fob can be purchased here

    ​Panic Button​

    Up to 5 years depending on usage

    ​CR-2032 Lithium 3V (Qty 1)​

    ​Temperature​

    Up to 5 years depending on usage

    ​CR-2032 Lithium 3V (Qty 1)​

    ​Water Sensor​

    Up to 5 years depending on usage

    ​CR-2032 Lithium 3V (Qty 1)​

    ​Smoke Detector​

    3–5 Years depending on usage
    SimpliSafe recommends replacing Smoke Detectors within ten years of the manufacture date (found on the label on the back of the device).

    ​Panasonic CR-123 A Lithium 3V (Qty 1)​

    ​Outdoor Camera Series 1​

    Up to 3 months per charge depending on usage

    Purchased through SimpliSafe directly

    ​Outdoor Camera Series 2​

    Up to 3 months per charge depending on usage

    Purchased through SimpliSafe directly

    ​

    Why might my batteries not be lasting as long as expected?

    Battery life depends on how often your devices are activated and the environment they’re in. The “up to X years” figures we share are based on average use, so if your device is triggered more frequently, batteries may need replacing sooner.

    Here are some common examples:

    • Entry Sensors

      • Can last between 3 to 5 years.

      • On a high-use door (like the front door, opened many times daily), batteries may only last 12–18 months.

    • Motion Sensors

      • Typically last 3–5 years.

      • In high-traffic areas, expect closer to 1–2 years.

    • Keypads

      • Average life is 6–8 months, but if used heavily, replacement batteries may be needed around 4 months.​

    • Extra Sirens / Bell Boxes

      • Expected to last up to 1 year.

      • Frequent alarms or beeps can shorten this to just a few months.

    • Outdoor Cameras

      • Rechargeable batteries last up to 3 months per charge.

      • More frequent recordings (motion events, live views) will reduce this.

      ​

    Other factors that can shorten battery life:

    • Frequent triggers: More events = faster drain.

    • Environmental conditions: Cold weather and dampness can affect battery efficiency.

    • Signal strength: Devices working harder to connect to the Base Station may use more power.

    ​

    If your battery isn’t lasting as long as expected, check how often the device is being used. Contact support if you need assistance in identifying any battery issues.

    Battery replacement and adhesive tapes are excluded from the Limited Warranty.

    Help Center Article

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    Other Products

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    Key Fob Installation Guide

    Overview

    Our Key Fob works just like a car’s - with just a press of a button you can arm or disarm your entire SimpliSafe® system from up to 30’ away! And if you’re subscribed to a professional monitoring plan, you can use the Key Fob’s red Panic Button to alert our monitoring centre immediately if there’s an emergency.

    Need to purchase a Key Fob? You can find it available for purchase on our website.

    Before Getting Started

    Before setting up your Key Fob, you will need to install your Base Station.

    We recommend putting the Key Fob on a keychain you carry, so that you can use it as a remote method of arming and disarming your system.

    How to add the Key Fob in the SimpliSafe® Mobile App

    1. Open the SimpliSafe® Mobile App on your smartphone or tablet

    2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

    3. Select Key Fob from the list of available products

    How to Pair the Key Fob to Your System

    1. Press and release the red Panic Button on the end of the device

    2. Once the Panic Button has been pressed, the Base Station should say “Key Fob”

    3. Choose a name for the device by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own

    Where to Put the Key Fob

    The Key Fob can be added to a keychain using a durable textile loop for remote usage, or kept in a place you wish to have extra security, like a bedside table.

    Key Fob Customisations

    With professional monitoring, the Key Fob has a Panic Button with customisable options for disabled, fire, or sound alarm settings. Below are the steps to customise these settings. 

    1. Press Menu and enter your Master PIN.

    2. Navigate to “Devices”.

    3. Select the Key Fob you wish to modify.

    4. Scroll down and select Panic Alarm.

    5. You can choose between “Panic - audible”, “Fire”, and “Disabled”.

    6. Once you have decided who you want your Key Fob panic button to alert, make sure the selection is highlighted, and click “Set”.

    7. Repeat steps 2-6 if you want to change the function of the panic button on all of your Key Fobs.

    In case of an emergency, hold down the red panic button on your Key Fob for 2 seconds and then release. The proper authorities will be notified*.

    Red arrow pointing at panic button on top of the SimpliSafe® Key Fob.


    *The monitoring alert is only available if you are subscribed to a professional monitoring plan.

    Troubleshooting

    Related Articles

    The battery in the Key Fob is not replaceable. Should you require assistance with a Key Fob that is no longer operable, please contact our Support team.

    Help Center Article

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    Key Fob

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    Extra Siren Installation Guide

    Overview

    Your Extra Siren is 4 times louder than the alarm built into your Base Station at a whopping 105dB, so it's sure to get the attention of any uninvited guests. It can also play a door chime when Entry Sensors are open, and a countdown when the entry or exit delays are triggered. The Extra Siren is rated for both indoor and outdoor use, so you can install it anywhere within your home such as near the front door or outside, under an eave.

    Need to purchase an Extra Siren? You can find it available for purchase on our website.

    Before Getting Started

    Before installing the Extra Siren, make sure that you have installed your Base Station.

    What’s in the Box

    • Extra Siren with mounting plate

    • Screws (optional for permanent installation)

    If you want to mount your Extra Siren on a wall, make sure the surface has been wiped clean and has had time to dry.

    If you want to screw mount your Extra Siren, you will also need your own Phillips Head screwdriver.

    Watch the video below for a hands-on experience from our team of experts for the installation process

    Use the guided flow below for an interactive, step-by-step experience that will help you through the installation process.

    ​Troubleshooting

    Related Articles

    Help Center Article

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    Extra Siren