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How To Check The Firmware Version of SimpliSafe® Devices
At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. If you are ever curious about the firmware that your system and cameras are running, take the steps below.
Checking the Base Station’s firmware
You can view which firmware version your Base Station is running using either the SimpliSafe® Mobile App or Keypad.
Using the SimpliSafe® Mobile App
1. Open up the SimpliSafe® Mobile App on your smartphone or tablet
2. Select My System from the navigation bar at the bottom of the screen
3. Choose Base Station Settings
4. Next to Firmware, you will see which version your system is running
Using the Keypad
1. Press the Menu button on your Keypad
2. Enter your Master PIN
3. Select System Settings
4. Scroll down to Diagnostics
5. Press the right arrow until you see Base Station
6. Next to Version, you will see what firmware your system is running
Checking a camera’s firmware
You can view your camera’s firmware in the SimpliSafe® Mobile App
1. Open up the SimpliSafe® Mobile App on your smartphone or tablet
2. Select My System from the navigation bar at the bottom of the screen
3. Choose Camera Settings
4. Select the camera you want to check
5. Scroll down to the bottom of the screen until you see Basic Info
6. Next to Software Version, you will see what firmware your camera is running
Related Articles
- Updating your SimpliSafe® System
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Base Station
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Why does my camera keep losing its Wi-Fi connection?
There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth.
If Your Camera Will Not Connect to Wi-Fi During Initial Setup
If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.
- Your Wi-Fi network must be broadcasting 2.4GHz
- Your SSID and password cannot exceed more than 31 characters each
- Your network must be configured as WPA2 or WPA3/2 Mixed Mode
If Your Camera Will Not Connect After Its Setup
If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.
How to Run a Connection Check:
1. Open the SimpliSafe® Mobile App
2. Tap on the Cameras tab on the bottom of the screen
3. Select the gear icon in the upper right corner
4. Choose your camera
5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds
Using your results, you can improve your camera’s connection with the tips below.
Camera Wi-Fi Requirements:
- Signal strength should be above -55dBm. A lower number means a weaker connection between your camera and Wi-Fi router
- Upload speeds need to be above 2Mbps
- If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.
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Cameras

SimpliCam Wired Indoor Camera LED Status Light Colours

The camera LEDs are designed to help inform you of what your camera is doing. You can turn the LEDs off in your camera’s settings.

Note that the little red light beneath the LED is the infrared sensor, which is activated at night. The privacy shutter will still prevent the camera from recording if it’s closed, even if the infrared sensor is on.

The lights listed below are the only colours that the camera will display. If you are seeing a colour that is not listed try changing the lighting in the room, as this can affect the look of the coloured lights.

LED Behavior	What does it mean?
Solid Yellow	Booting up or installing an update
Blinking White	Ready for setup
Solid White	Attempting to connect to Wi-Fi
Blinking Yellow	Connected to the internet, but not connected to SimpliSafe’s servers (can occur after a reboot)
Blinking Red	Unable to connect to Wi-Fi
Solid Blue	Connected and shutter open, ready to record or stream
Blinking Blue	Currently being viewed live, or a video recording is taking place
Off (No Visible LED)	Privacy shutter is closed or the LED has been disabled in settings

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How to Find the Serial Number for Your SimpliSafe® Device or Camera
During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.
Locating the Serial Number for your Base Station in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen
3. Choose Help & Support
4. At the top of the menu you’ll see an Account Number
5. This is the serial number for your Base Station
Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select either Devices or Cameras to continue
4. Tap on the Device or Camera you wish to manage
5. Scroll down to Basic Info
6. Your device or camera’s Serial Number will be listed here
There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.
The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.
The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.
The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.
Entry Sensor
To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.
Motion Sensor Gen 1
The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.
Motion Sensor Gen 2
The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.
Glass Break Sensor
The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.
Panic Button
The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.
Extra Siren
The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.
Temperature Sensor
The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.
Water Sensor
The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.
Smoke Detector
The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.
To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.
Outdoor Camera Series 2
The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.
Outdoor Camera
The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.
Video Doorbell Pro
The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.
Smart Alarm Wireless Indoor Security Camera
The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.
SimpliCam® Wired Indoor Security Camera
The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.
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Product Support
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How to Reorder Cameras in the SimpliSafe® App
An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app. This is helpful if you want to see your cameras in alphabetical order, or organised in any specific way.
To Reorder Your Cameras in the SimpliSafe® App:
1. Open the SimpliSafe® App on your phone or tablet
2. Select Cameras from the navigation bar on the bottom of the screen
3. Tap on the reorder icon on the upper right corner of the screen
4. Press and hold a camera to drag and reorder it
5. Follow step 4 again for any other cameras you want to reorder
*Note: This feature is only to reorder your cameras in the SimpliSafe® app. Changing the order of your sensors is currently not supported.
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Outdoor Camera Series 2 UK
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How to Download Recordings From Your Camera
Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans.
Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing your camera’s name to exclude the use of an apostrophe before attempting to download any recordings.
How to Download
1. In the SimpliSafe® App, tap on Timeline from the bottom navigation bar
2. Swipe up and down through the Timeline and find the event whose clip you wish to download
3. Tap on the event and then tap on the video preview within the event
4. Tap the three-dot icon next to the recording and then choose Download Video
5. The clip will be saved to your phone
How to Download Recordings Using the SimpliSafe® Online Account
1. Log into the SimpliSafe® Online Account using the browser of your choice
2. Select Timeline from the navigation menu on the left side of the screen
  1. If you do not see the navigation menu, click the three-bar icon on the top left corner of the screen to reveal it
3. Scroll through the Timeline and find the event with the video clip you wish to download
4. Tap on the event and then tap on the video on the right side of the screen
5. Tap the download icon on the bottom right side of the video player
6. The clip will be saved to your computer
  1. To access saved videos, go to your downloaded files in your computer
Is a Timestamp Included?
When you download a video from your timeline, the date and time that the recording was filmed is found at the end of the file name.
To find the timestamp, take the following steps:
1. Open your camera roll
2. Select the recording you downloaded
3. Tap the i icon on the bottom of the screen to display the video’s file name
4. At the end of the file name, you will see the date and time the recording was filmed
Note: the time stamp will be written in numbers, displayed as MM/DD/YYY_HH/MM/SS. So for a recording filmed on August 21, 2024 at 2:31:21 PM, the timestamp will be displayed as: 08212024_023121PM.
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Cameras
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How to Find the MAC Address of a SimpliSafe® Device
In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.
Only the Base Station and the Cameras will provide a MAC Address, as they connect to Wi-Fi. Other SimpliSafe® products connect to the Base Station using Radio Frequency (RF).
Note: If you have MAC Address filtering enabled on your network, you may need to temporarily disable it while setting up your camera, to allow it to connect. You’ll be able to determine the MAC Address to add to your allow list once the device is connected.
Base Station
For the Base Station, you will need to use your Keypad to locate its MAC Address.
1. Press Menu on your Keypad
2. Enter your Primary PIN
3. Using the arrow keys, select System Settings
4. Then choose Diagnostics
5. Use the right arrow and toggle to the Wi-Fi screen, where the MAC Address will be listed
Cameras
You can locate the MAC Address of a SimpliSafe® Camera using the SimpliSafe® Mobile App.
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Camera Settings
4. Tap on the Camera you wish to find the MAC Address for
5. Scroll to the bottom of this screen. Your Cameras MAC Address will be listed in the MAC Address field.
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Cameras