SimpliCam

SimpliCam Wired Indoor Camera was built with a stainless steel privacy shutter to give you complete control over your privacy. The privacy shutter closes to physically cover the lens.

If the camera is paired with a SimpliSafe security system, the shutter will by default be closed in Home mode and when the system is Off. It will be open in Away mode while streaming video and under certain other circumstances. These defaults can be changed in the camera settings in the mobile app.

If the camera is not paired with a SimpliSafe security system, the camera shutter can be opened or closed with the “Arm” or “Privacy” button located on the screen of the camera in the mobile app.

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.

How to Run a Connection Check:

1. Open the SimpliSafe® mobile app

2. Tap on the Cameras tab on the bottom of the screen

3. Select the gear icon in the upper right corner

4. Choose your camera

5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds

Using your results, you can improve your camera’s connection with the tips below.

Camera Wi-Fi Requirements:

• Signal strength should be above -55dBm. A lower number means a weaker connection between your camera and Wi-Fi router.

  • If you have a low signal strength, try troubleshooting your Wi-Fi network

• Upload speeds need to be above 2Mpbs

  • If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your Internet package.

  • If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.

What it Means

An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You can try streaming this video again later.

Is There Anything I Can Do?

As mentioned above, this is likely due to an error on our end. However, in the meantime you can also check your Wi-Fi connectivity strength and speed as that can affect your camera's ability to stream and record video. This article explains the difference between connection strength and speed, as well as how to make sure both are working as they should to support your SimpliSafe system.

If the issue persists, please contact out customer support team. We'll be happy to help!

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App.

We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.

Remove a Camera from the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to remove from the list of available cameras

5. Scroll down and choose X Remove Camera

If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary.

To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App.

To remove the SimpliCam®:

1. Open the SimpliSafe® Mobile App on your phone or tablet.

2. Select the Cameras tab on the bottom of the screen.

3. Tap the gear icon in the top right corner of the app to open Camera Settings.

4. Select your SimpliCam®.

5. Scroll to the bottom of the screen and select Remove Camera.

After removing the SimpliCam® from your system, you can reset it.

To reset the SimpliCam®:

1. Locate the pairing button on the top of your SimpliCam®.

2. Press and hold this button for 20 seconds.

3. When you release the button, the SimpliCam® will begin to reboot.

1. After a minute the light on the camera will be a solid yellow, and 30 seconds after that you will see a flashing white light, prompting you to set up your camera again.

Once the reset is complete, you can add your camera back to your system using our installation guide. If you cannot set up your SimpliCam® after resetting it, please contact our Support team for additional help.

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.

The frequency of motion alerts can be adjusted through your SimpliSafe® Mobile App or the online Web App. You can adjust the motion sensitivity to be High, Medium, or Low. Medium is the default setting—changing this will affect how much motion and what sized objects will set off the camera’s motion detection.

• High sensitivity will give you more frequent motion notifications

• Medium sensitivity is the default setting. You will receive a normal amount of notifications with this setting

• Low sensitivity will give you fewer motion notifications

How to Change Your Camera’s Settings

You can change your camera’s motion detection settings using either the SimpliSafe® Mobile App or Web App by taking the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Select the Cameras tab from the navigation bar at the bottom of the screen

3. Tap on the gear icon to open up Camera Settings in the top right corner of the app

4. Select the camera you want to update

5. Tap Motion Detection

6. Under Sensitivity, move the slider to Low

7. When you are done, select Save in the top right corner to save your selections

SimpliSafe® Web App

1. Log into your SimpliSafe® account using the Web App on a computer

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address

2. Select Devices from the navigation bar on the left side of the screen

3. Select the camera you want to update

4. A pop up menu will appear on the right hand side of the screen

5. Scroll down to Motion Sensitivity and move the slider to Low

6. When you are done, click Save Changes on on the bottom of the pop up to save your selections

For additional help, please contact our Support team .

Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in.

If the new location is on a new Wi-Fi network, you will need to change your camera’s Wi-Fi settings.