Base Station

With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. Wh

The lights listed below are the only colours that the Base Station will display. If you are seeing a colour that is not listed try changing the lighting in the room, as this can affect the look of the coloured lights. LED Status Description Off System is Unarmed.Blue System is Armed, Home or Away.Bl

Overview The Base Station is the brains of your system. It sends alarm signals to the monitoring centre* with built-in network backup and Wi-Fi connections, a battery backup that lasts up to 24 hours, and a 100 dB siren. When a sensor on your system is triggered, it sends a signal to the Base Statio

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the B

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move. While installing your replacement Base Station, you will need to reinstall the devices from yo

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices and home network. If you are subscribed to the Pro Premium or Pro Standard Monitoring plans, a “No Link to Dispatcher” error means that your Base Station has lost both its Wi-Fi and cellul

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne