Base Station

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

A powerful home security system built for the unexpected The Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide home and business owners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components

Once the battery tab is removed from the Base Station and you have plugged it into a known working wall outlet, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working agai

The Base Station will display different LED light colors to give you important information about your system at a glance. If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad. Using the SimpliSafe® Mobile App Open the SimpliSafe® Mobi

Your Base Station comes pre-installed with 4 NiMH (nickel-metal hydride) rechargeable batteries, which are kept charged by your Base Stations. These batteries should never be replaced with alkaline type batteries over the lifetime of your Base Station. If there is a technical issue with the batterie

With the Base Station firmware update 2.10, we’ve introduced a way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. When this

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad, or Online Account. SimpliSafe®