Outdoor Camera Series 2 UK

A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.

This issue can occur for a variety of reasons, such as:

• A firewall setting on your router is blocking access to SimpliSafe®

• You may have certain ports blocked on your network that SimpliSafe® uses 

• Outdoor Camera Series 2 requires port 8890 to be open

• A temporary connectivity issue with the SimpliSafe® servers

The best option would be to first diagnose the issue locally on your network, then try setting up your camera again. If you still run into the same problem during setup, first contact your Internet Service Provider (ISP) for additional troubleshooting. If you require additional support after working with your ISP, don’t hesitate to reach out to our support team directly.

When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also require a slight bit of force to remove when turning counterclockwise.

Caution: If the mounting dome is not properly attached, you risk the camera being damaged or injuring someone if it falls.