If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.

A short list of requirements can be found below:

• Your Wi-Fi network must be broadcasting 2.4GHz

• SimpliSafe® cannot connect to 5GHz networks

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA3/2 Mixed Mode

• WPA3 only networks are not compatible with SimpliSafe® at this time

We recommend that you have your 2.4GHz and 5GHz networks separated and not merged together. Most routers and Internet Service Providers (ISPs) by default will create a single network that broadcasts 2.4GHz and 5GHz at the same time. To separate the network, you may need to consult with your ISP or reach out to your router manufacturer for configuration assistance.

If your phone is currently connected to a 5GHz network and you have a 2.4GHz network available, please use your phone’s Wi-Fi settings to switch the network before trying to connect the camera to Wi-Fi again.

iPhone / iOS Wi-Fi Settings:

1. Go to Settings on your iOS device

2. Choose Wi-Fi

3. Select the 2.4GHz network from the list of available networks

4. Enter your password

5. Tap on Join in the upper right hand corner to connect to the Wi-Fi network

Android Wi-Fi Settings:

1. Go to Settings on your Android device

2. Navigate to Wi-Fi Network

3. Select your 2.4GHz network from the list of available networks

4. Enter your password

5. Save to connect to the Wi-Fi network

*These steps may vary depending on your Android device. Consult with your phone's manual for further directions.

Still having trouble connecting?

There are steps you can take if your camera keeps losing Wi-Fi Connection after setup. If you continue to have trouble after taking those steps, don’t hesitate to reach out to our Support Team for further assistance.

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.

A short list of requirements can be found below:

• Your Wi-Fi network must be broadcasting 2.4GHz

• SimpliSafe® cannot connect to 5GHz networks

• Your SSID and password cannot exceed more than 31 characters each

• The Video Doorbell Pro cannot connect to networks with a semicolon in the name or password. If there is a semicolon in yours, please remove it or replace it with another special character

• Your network must be configured as WPA2 or WPA3/2 Mixed Mode

• WPA3 only networks are not compatible with SimplISafe® at this time

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The Video Doorbell Pro has a variety of settings that can be customised, like Activity Zones, Video Quality, and more! If you are subscribed to either our Pro Premium, Pro Standard or Self Monitoring with Camera Recordings plans, the Video Doorbell Pro will also record motion events. If you do not have a subscription, you will be shown a live stream view from the Video Doorbell Pro. You can adjust these settings at any time using the SimpliSafe® Mobile App. 

Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the screen

3. Select Camera Settings

4. Choose your Video Doorbell Pro from the list of available cameras

The Video Doorbell Pro gives you high definition video, two-way audio, and night vision so you can see and speak to visitors any time. The front of the camera is equipped with an LED status light to keep you informed at a glance.

Note: There are different light behaviors during setup and during day-to-day usage. The following video and charts will highlight to you what to expect during set up and day-to-day usage, as well as define what each status light means.

LED Behavior During Set Up

LED Behavior for Daily Usage

Inside the box of the Video Doorbell Pro you’ll find a vertical angle bracket to help adjust the angle of your Video Doorbell Pro by 10 degrees. If you need a horizontal adjustment to the angle of your Video Doorbell Pro, reach out to our support team for assistance. They can send you a doorbell angle kit free of charge to help with your Video Doorbell Pro installation. The horizontal angle bracket can adjust the horizontal positioning of your Video Doorbell Pro by 15 degrees.

Video Doorbell Pro Installation Requirements

In order to install your Video Doorbell Pro, your home must meet the following requirements:

• Existing doorbell wiring

• A mechanical chime. Not compatible with digital chimes.

• A transformer with 8-24VAC, 10-30VA

Installing your Video Doorbell Pro With an Angle Bracket

You’ll install your Video Doorbell Pro with most of the same steps from our Installation Guide. The main difference is before you put on the mounting plate with the contacts that connect to your doorbell’s wiring, you’ll install the angle bracket.

If you received a doorbell angle kit from our support team, you’ll have a horizontal angle bracket in addition to a vertical one. With the longer screws included in the doorbell angle kit, you can install both a vertical and horizontal angle bracket together to adjust the angle of your Video Doorbell Pro in both directions.

As a first step, you’ll want to ensure that power has been cut to your doorbell and the existing doorbell has been removed. You’ll want to temporarily use electrical tape to adhere your wiring to the siding on your home so the wiring does not fall back into the doorbell hole.

Once that’s done, you’ll want to predrill the holes for the Video Doorbell Pro’s angle brackets, using the provided screws, or installing wall anchors as needed.

After that, you’ll need to line up the mounting plate with the angle brackets and secure it to the wall using the screws included in the doorbell angle kit. Use the smaller lengthed screws if you are using only a single angle bracket. If you plan to use the vertical and horizontal bracket together, please use the longer screws to adequately secure the angle brackets and mounting plate.

Once the angle bracket and mounting plate have been secured, you may continue to use our installation guide to secure your Video Doorbell Pro, and begin the setup using the SimpliSafe® Mobile App.

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile app, or choose your own custom name. If using a custom name, we recommend avoiding the use of apostrophes within the camera name - as this can impact the ability to download recordings.

The following article will walk you through these steps for each platform so you can pick whichever one is easiest for you.

SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Navigate to the Cameras tab

3. Click on the Gear Icon in the upper right corner for Camera Settings

4. Tap on the Camera you wish to edit

5. Press the pencil icon next to your Camera to enter the editor

6. Choose from the list of preset names or select Custom Name to type in your own name

   1. Depending on your device, you may also need to tap SAVE before exiting to save your selections

Web App:

1. Log in to the Web App using the browser of your choice on a computer

   1. Select your property from the list on the Account Overview page, if applicable

2. Choose Devices from the left-hand navigation menu

3. Click on the Camera you wish to edit

4. A pop-up will appear to the right of your browser

5. Select the pencil icon next to your Camera’s name

6. Enter the new name you wish to use in the field

7. Select the check mark when done

8. Be sure to click on Save Changes from the bottom of the pop-up before exiting to save your selection

The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion.

Customising Motion Detection Notifications

The Motion Detection notifications you receive from your Video Doorbell are fully customisable. You can change the sensitivity of the doorbell’s motion sensor, choose between People Only and All Motion notifications, and use Activity Zones to ignore motion in specific areas of the camera’s view.

You can customise your Video Doorbell’s Motion Detection notifications by taking the following steps in the SimpliSafe® mobile app:

1. Tap the “Cameras” icon at the bottom of the SimpliSafe® app

2. Choose the gear icon in the upper right corner

3. Select your Video Doorbell

4. Tap the arrow button (>) next to “Motion Detection”

5. Toggle “Motion Notifications” on

6. To change the sensitivity of the Video Doorbell’s motion sensor, navigate to “Sensitivity” and use the slide bar to choose between Low, Medium, or High

7. To choose between “People Only” or “All Motion”, navigate to “Motion Type” and pick your desired setting

8. If there are any areas within your Video Doorbell’s view that you do not want to receive notifications for, go to “Activity Zones” and select the areas you do not want to be notified of*

9. Tap “Save” in the upper right corner to save your settings

Please note that Activity Zone selection only works during the day*

If your Video Doorbell’s notifications are on, but you are not receiving push notifications on your device, visit this article about troubleshooting push notifications for more help.