Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.

The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Settings. There you can adjust the sensitivity to High, Medium, or Low. This will affect how much motion, and what sized objects will trigger a motion alert from your camera.

• High sensitivity will give you more frequent motion alerts

• Medium sensitivity is the default setting. You will receive a normal amount of notifications when using this setting

• Low sensitivity will give you fewer motion alerts

*Note, disabling motion alert notifications for your SimpliSafe® system will not turn off doorbell-press notifications.

You can change your settings in the mobile or web app using the steps below.

SimpliSafe® Mobile App

1. Open the SimpliSafe® App on your phone or tablet

2. Select the Cameras tab from the navigation bar at the bottom of the screen

3. Tap on the gear icon for Camera Settings in the upper right corner of the app

4. Select your Video Doorbell Pro from the list of Cameras

5. Choose Motion Detection

6. Adjust the sensitivity sliders, as needed

7. Once done, select Save in the upper right corner to save your selections

SimpliSafe® Web App

1. Login to your SimpliSafe® account using the Web App on a computer

1. If you manage multiple properties, choose the location you wish to update from the list by clicking on the Base Station Serial Number or Property Address

2. Select Devices from the left hand navigation menu

3. Click on your Video Doorbell Pro from the list of Cameras

4. A pop up menu will appear to the right hand side of the screen

5. Adjust the sensitivity slider, as needed

6. Once done, choose Save Changes from the bottom of the pop up to save your selections

If your Video Doorbell Pro is angled towards a high-traffic area, you may be able to resolve excessive motion events by adjusting the angle using the vertical angle bracket that was included in the box. If you require the ability to adjust your camera’s angle horizontally (side to side), a horizontal angle bracket can do the trick. Please contact our support team and request a Doorbell Angle Kit - free of charge!

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.

How to Run a Connection Check:

1. Open the SimpliSafe® mobile app

2. Tap on the Cameras tab on the bottom of the screen

3. Select the gear icon in the upper right corner

4. Choose your camera

5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds

Using your results, you can improve your camera’s connection with the tips below.

Camera Wi-Fi Requirements:

• Signal strength should be above -55dBm. A lower number means a weaker connection between your camera and Wi-Fi router.

  • If you have a low signal strength, try troubleshooting your Wi-Fi network

• Upload speeds need to be above 2Mpbs

  • If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your Internet package.

  • If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.

What it Means

An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You can try streaming this video again later.

Is There Anything I Can Do?

As mentioned above, this is likely due to an error on our end. However, in the meantime you can also check your Wi-Fi connectivity strength and speed as that can affect your camera's ability to stream and record video. This article explains the difference between connection strength and speed, as well as how to make sure both are working as they should to support your SimpliSafe system.

If the issue persists, please contact out customer support team. We'll be happy to help!

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device.

Performing a Soft Reset

Performing a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device has power.

To perform a soft reset:

1. Remove the Video Doorbell Pro from its faceplate by releasing the security screw on the bottom of the device using its included Torx screwdriver

2. Press and hold the larger button on the back of the Video Doorbell Pro for 30 seconds and then release it

3. After about one minute, the camera will reboot and go into setup mode

4. Secure the Video Doorbell Pro to the mounting plate once more, and insert the security screw using your screwdriver

5. You should see a solid yellow LED light come on, followed by a flashing white light with audible cues to get started

6. Open the SimpliSafe® Mobile App on your phone or tablet

7. You’ll now choose the Setup Camera prompt, or use our installation guide for step-by-step instructions on adding your camera back to your system

Performing a Factory Reset

If normal troubleshooting and a soft reset do not resolve the issues with your Video Doorbell Pro, you’ll want to try performing a factory reset on the device to flash it back to factory settings.

To perform a factory reset:

1. Remove the Video Doorbell Pro from its faceplate by releasing the security screw on the bottom of the device using its included Torx screwdriver

2. Press and release the smaller button on the back of the Video Doorbell Pro

3. Secure the Video Doorbell Pro to the mounting plate once more, and insert the security screw using your screwdriver

4. The LED on the Video Doorbell Pro should change to a solid yellow light

5. If the Video Doorbell Pro was previously connected to Wi-Fi, it should automatically reconnect to the app

6. If the Video Doorbell Pro does not reconnect, open the SimpliSafe® Mobile App on your phone or tablet

7. You’ll now choose the Setup Camera prompt, or use our installation guide for step-by-step instructions on adding your camera back to your system

*The Video Doorbell Pro cannot be reset remotely. You must physically be with the camera to reset it.

The Video Doorbell Pro chimes through the Base Station, which has four different volume settings: Off, Low, Medium, and High, with Medium as the default setting. To change the volume of your Video Doorbell Pro’s chime, take the following steps in the SimpliSafe® Mobile App:

1. Navigate to the “Cameras” tab on the bottom of the screen.

2. Tap the gear icon in the top right corner to open Camera Settings.

1. Please note, you will see two gear icons on your screen. Please select the gear in the top right corner.

3. Select your Video Doorbell Pro.

4. Scroll down to “Base Station Chime” and select your desired volume.

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App.

We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.

Remove a Camera from the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the camera you wish to remove from the list of available cameras

5. Scroll down and choose X Remove Camera

The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4GHz band, and that your SSID and password are not longer than 31 characters each.

If your Video Doorbell Pro is no longer connected to your Wi-Fi and its status light is showing a different colour, refer to the table in the Video Doorbell Pro LED Usage Status Light Colours article.

If the Video Doorbell is not connected to Wi-Fi and its status light isn’t blinking at all, check that the mounting plate has good contact with the gold pins on the doorbell. Make sure that the mounting plate isn’t too tight that it is bending, preventing good contact with the gold pins. If something looks off or you’re not sure the Video Doorbell Pro is installed correctly, check out our installation guide for help.

If you are still having trouble reconnecting your Video Doorbell Pro to Wi-Fi after taking the above steps, we recommend running a Connection Check test in the SimpliSafe® mobile app to see if there are any issues between your network and Video Doorbell Pro.

How to Run a Connection Check:

1. Open the SimpliSafe® mobile app

2. Tap on the Cameras tab on the bottom of the screen

3. Select the gear icon in the upper right corner

4. Choose your Video Doorbell

5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds

Using your results, you can improve your Video Doorbell Pro’s connection with the tips below.

Camera Requirements:

• Signal strength should be above -55dBm. A lower number means a greater connection between your camera and router.

• If you have a low signal strength, you can try to troubleshoot your Wi-Fi network and improve your signal strength.

• Upload speed needs to be above 2Mbps for 720p video

• If your upload speed is below 2Mbps, you may need to contact your Internet Service Provider (ISP) to upgrade your internet package.

• If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.