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Water Sensor Offline
If your Water Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.
The Water Sensor takes a single (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
To replace the battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned before twisting it shut.
Please note that the error may take up to 24 hours to clear from the SimpliSafe® Mobile App after taking these steps. If you want to bypass that timeframe, you’ll need to follow the steps below to remove the Water Sensor from your system and then re-add it.
To remove your Water Sensor:
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Device Settings
4. Tap on the sensor you wish to remove
5. Choose Remove Device
Once you have removed your sensor, you can add it back using our Installation Guide.
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Water Sensor
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How to Find the Serial Number for Your SimpliSafe® Device or Camera
During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.
Locating the Serial Number for your Base Station in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Tap on the three-bar menu (hamburger menu) in the upper left corner of the app screen
3. Choose Help & Support
4. At the top of the menu you’ll see an Account Number
5. This is the serial number for your Base Station
Locating the Serial Number for your Devices or Cameras in the SimpliSafe® App
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select either Devices or Cameras to continue
4. Tap on the Device or Camera you wish to manage
5. Scroll down to Basic Info
6. Your device or camera’s Serial Number will be listed here
There may be a point where you need to find the serial number on the physical device itself. The rest of the article will guide you through finding the serial number for each product. Click to expand the collapsible section for the product type you wish to learn more about.
The serial number for the Key Fob is found on the tab at the bottom of the device. Flip the Key Fob over so its back is facing you and look at the tab to find its number.
The serial number for the Base Station can be found on the bottom of the unit, right underneath the QR code.
The serial number for the Keypad can be found underneath the battery cover, at the bottom of the device. Simply slide the Keypad off the bracket (battery cover), then turn it around and look towards the bottom of the battery compartment to see it. The serial number will be listed above the manufacturing date.
Entry Sensor
To find the serial number on the Entry Sensor, simply remove the Entry Sensor from its bracket. To remove it from the bracket, locate the pairing button on the sensor, then slide the sensor up towards the button. Once the sensor has been removed from the bracket, look at the battery and the serial number will be right above it.
Motion Sensor Gen 1
The serial number for the Motion Sensor Gen 1 is located right above the sensitivity slider. To expose the battery compartment for viewing, gently grip the Motion Sensor and slide it up and off its bracket. You may need to wiggle it or use light force to push the sensor off the bracket. Once removed, look for the “sensitivity” embossed on the plastic. The serial number will be above it.
Motion Sensor Gen 2
The serial number for the Motion Sensor Gen 2 is located on the back side of the sensor in the upper right corner underneath the QR code. To locate it, remove the Motion Sensor Gen 2 from its’ bracket, by either wiggling it side to side then pushing up towards the pairing button. You may need to use light force to accomplish this. Once the battery is exposed, you’ll find the serial number in white text underneath the QR code.
Glass Break Sensor
The serial number for the Glassbreak Sensor is located above the sensitivity slider on the back of the device. To expose this area and the battery compartment, simply slide the Glassbreak Sensor off its bracket by wiggling it back and forth then up towards the pairing button. You may need to use light force to accomplish this. Once exposed, locate “sensitivity” embossed in the plastic, and you’ll find the serial number right above that.
Panic Button
The serial number for the Panic Button is located within the battery compartment for the product. To expose the battery compartment, slide the front of the Panic Button up and off its bracket - being careful not to press the Panic Button during this process! Once exposed, you’ll find the serial number at the bottom of the device.
Extra Siren
The serial number for the Extra Siren can be found on the back of the device, underneath the bracket. To remove the Extra Siren from the bracket, simply slide it up and off the bracket. You may need to use light force to accomplish this. You do not need to remove the battery cover to see the serial number. You can find it at the bottom of the product, next to the QR code or in between the two screws at the bottom of the product.
Temperature Sensor
The serial number for the Temperature Sensor (Freeze Sensor) can be found within the battery compartment on the device. Simply slide the product off its bracket by wiggling it side to side then pushing up towards the pairing button on the product. You may need to use light force to accomplish this. Once the sensor is removed from its bracket, you can locate the serial number next to the QR code, at the bottom of the battery compartment.
Water Sensor
The serial number for the Water Sensor is within the battery compartment. To expose this, you’ll need to twist the Water Sensor base and top apart from one another, rotating it counterclockwise. Once they are separated, you’ll find the serial number below the battery, opposite of the QR code. If you need to reassemble the Water Sensor, line up the arrow on the top and bottom pieces, then twist them back together. They should seamlessly rotate to create a water-tight seal, so do not apply pressure or force them to go together if the arrows are not lined up.
Smoke Detector
The serial number for the Smoke Detector can be found on the outside of the device, on a sticker that denotes “S/N:” followed by a string of numbers and letters. You may or may not need to remove the Smoke Detector from its bracket to view the serial number. If you need to remove it from its bracket, simply twist it counterclockwise.
To reassemble the Smoke Detector, twist the detector back onto the bracket moving it clockwise. It should click into place once secured. If it’s not fully attached to the bracket, it could result in a tampering error, which can cause your Base Station to beep repeatedly, signifying the trouble signal.
Outdoor Camera Series 2
The serial number for the Outdoor Camera Series 2 is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number underneath the QR code, in white text on the black background.
Outdoor Camera
The serial number for the Outdoor Camera is located on the back of the camera lens (or cap, as we call it). To remove the lens from the body of the camera, simply rotate the cap clockwise. Then, turn over the cap to expose the product information. You’ll find the serial number to the left of the QR code, in white text on the black background.
Video Doorbell Pro
The serial number for the Video Doorbell Pro can be found on the back of the device. To remove the Video Doorbell Pro to expose the serial number, you’ll need to remove the security screw from the bottom of the device, using a T5 Torx Screwdriver. Once the screw has been removed, gently remove the Video Doorbell Pro faceplate from the bracket. Flip the camera over, and you’ll find the serial number underneath the Model Number, just to the right of the QR code.
Smart Alarm Wireless Indoor Security Camera
The serial number on the Smart Alarm Wireless Indoor Security Camera can be found on the backside of the camera, right underneath the QR code.
SimpliCam® Wired Indoor Security Camera
The serial number for the SimpliCam® Wired Indoor Security Camera can be found on the back of the SimpliCam®. There is a white sticker towards the top, and you’ll find the serial number underneath the Model Number to the right of the QR code.
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Water Sensor Installation Guide
Overview
The Water Sensor alerts you to leaks and flooding, helping you prevent expensive water damage. They are always sensing, whether your system is armed or not.
We won’t request dispatch of emergency services for water alarms, but with professional monitoring you’ll receive an courtesy call letting you know about the alarm.
Need to purchase a Water Sensor? You can find it available for purchase on our website.
Before Getting Started
Before setting up your Water Sensor, you will need to install your Base Station.
The Water Sensor should be placed on the floor where there is a risk of leaks, flooding, or broken plumbing. We recommend putting the Water Sensor in a laundry room, basement, or underneath a sink.
How to add the Water Sensor in the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App on your smartphone or tablet
Navigate to the three-bar menu on the upper left corner and select Add Device or Camera
Select Temperature Sensor from the list of available products
How to Pair the Water Sensor to Your System
Press and release the setup button on the top of the device
Once the setup button has been pressed, the Base Station should say “Water Sensor”
Choose a name for the device by selecting one of our pre-populated names, or select Custom Name at the bottom of the screen to input your own
Where to Put the Water Sensor
Bring the Water Sensor to its desired location if you have not already
We recommend placing the Water Sensor in laundry areas, basements, underneath a sink, or near water heaters and Boilers
For the simplest installation, place your Water Sensor on the floor
The device should be placed on a flat surface; other items touching the contacts on the bottom of the device can cause false alarms
Watch the video for a hands-on installation experience from our team of experts.
Troubleshooting
- Water Sensor Offline
- Water Sensor Not Responding
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Water Sensor
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How Does the Water Sensor Respond During an Alarm
The Water Sensor will sound the alarm when it detects water in its chamber. This could be the result of a small leak, or something more dangerous like flooding within your home or business.
Depending on your monitoring plan, you may receive push notifications and a phone call in the event this alarm sounds. The call is placed to all Emergency Contacts until the alarm is handled. If no contacts answer, don’t worry - this call is simply a courtesy from the monitoring centre to alert you of the active situation. It does not result in dispatch to your system’s location.
We encourage you to save the monitoring centre numbers to your phone. The numbers in which Securitas call you from:
- Securitas will contact you from: 0330 184 0444
- You can contact Securitas on: 0303 330 0369
- Test Mode Automated Call: 01908 644505
Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.
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How To Replace Water Sensor Battery
The Water Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
To change your Water Sensor battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned before twisting it shut.
If your sensor is still offline after replacing the battery, skip to the section below for troubleshooting steps.
Is your Water Sensor still offline after replacing the battery?
If the sensor does not come back online after changing the battery, it’s possible that your sensor has been offline for too long. The best step would be to remove the sensor from the SimpliSafe® Mobile App and then add it back to your system.
To remove your Water Sensor:
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Choose My System from the bottom navigation bar
3. Select Device Settings
4. Tap on the sensor you wish to remove
5. Choose ‘Remove Device’
Once you have removed your sensor, you can add it back using our Installation Guide.
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Testing the Water Sensor
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors.
Placing Your System Into Test Mode
1. Disarm your system by pressing OFF on the Keypad
2. Press the Menu button on your Keypad
3. Enter your Primary PIN
4. Scroll until Test Mode is highlighted
5. Use the right arrow key to enter Test Mode
You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.
Note: If you subscribe to monitoring, you will receive a robo call from the monitoring centre asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.
Testing the Water Sensor
To test the Water Sensor, press the button on the top of the Water Sensor. You’ll hear the Base Station announce, “Water Sensor” to confirm the test was successful.
Troubleshooting the Water Sensor
If you are testing your Water Sensor and do not hear the Base Station announce, “Water Sensor”, the first thing you’ll want to do is confirm you can hear the Base Station from the location you’re testing in. You can adjust the Base Station’s volume under the Base Station Settings menu, by selecting Voice Prompts.
As a next step, you’ll want to confirm that the Water Sensor battery is functioning. The Water Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.
If you are still unable to hear the Base Station announce, “Water Sensor” it’s possible that there could be an issue with the location of the Base Station, or there is Radio Frequency (RF) interference at play.
Other electronic devices within your home may communicate on similar frequencies, resulting in wireless interference between your SimpliSafe® devices. Because of this, we recommend keeping your Base Station and Water Sensor at least 3-5 feet away from the following devices:
- Wi-Fi Routers
- Large TVs
- Weather Stations
- Large Appliances (especially in the kitchen and laundry rooms)
- Baby monitors
- Remote Controlled Garage Door Openers
- LED Lights or Christmas Lights
This above list is to give you an idea of what devices may cause interference within your home, and is in no means an exhaustive list of all devices. There may be other devices that output RF or Wi-Fi signals that could impede the connection between your Base Station and SimpliSafe® devices.
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Enabling Secret Alerts for your SimpliSafe® Sensors
What are Secret Alerts?
Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of your SimpliSafe® cameras will also film a short recording so you have footage of what tripped the sensor.
Requirements
- A supported monitoring subscription:
- At least one of the following SimpliSafe® Sensors
How do I Enable Secret Alerts?
On iOS (Apple) Devices:
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Select My System from the bottom navigation bar
3. Choose Device Settings
4. Then tap the sensor you wish to customise
5. Choose Off, Home, or Away from under ‘Alarm Mode’
6. Next, choose ‘Secret Alert’ and then ‘Send to Base’ to save this setting
7. Repeat for each mode, as necessary
On Android Devices:
1. Open the SimpliSafe® Mobile App on your phone or tablet
2. Select My System from the bottom navigation bar
3. Choose Device Settings
4. Then tap the sensor you wish to customise
5. Choose Off, Home, or Away from under ‘Alarm Mode’
6. Next, choose ‘Secret Alert’ and then ‘OK’
7. Once you are done, tap ‘SAVE’ on the top right corner of the screen to save this setting
8. Repeat for each mode, as necessary
To ensure that you are notified whenever a sensor triggers a Secret Alert, make sure that you have push notifications enabled.
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