Water Sensor
Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices.

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How to Rename a SimpliSafe® Sensor
There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever
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Sensors
Water Sensor Not Responding
The warning ‘Sensor Not Responding’ for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the Sensor off its’ br
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Water Sensor
Adhering Sensors to Surfaces
Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like: Brick surfaces: the surface can be rough
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Sensors
