Base Station

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floor plan illustrates the recommended pl

Overview The Base Station is the brains of your system. It sends alarm signals to the monitoring center* with built-in network backup and Wi-Fi connections, a battery backup that lasts up to 24 hours, and a 100 dB siren. When a sensor on your system is triggered, it sends a signal to the Base Statio

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

In the event that you lose power, your Base Station has 4 NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad, but to conserve the Base Station's battery you can

If your Base Station won't connect to your Starlink Wi-Fi network, you can fix this by creating a separate 2.4 GHz network in the Starlink app and connecting your Base Station to it directly. Log In to the Starlink App Open the Starlink app on your phone or tablet. You'll need to be logged in to mak

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in the Device and System Firmware Updates article so you can be informed about the la