Base Station

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

In the event that you lose power, your Base Station has 4 NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad, but to conserve the Base Station's battery you can

If your Base Station won't connect to your Starlink Wi-Fi network, you can fix this by creating a separate 2.4 GHz network in the Starlink app and connecting your Base Station to it directly. Log In to the Starlink App Open the Starlink app on your phone or tablet. You'll need to be logged in to mak

At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in the Device and System Firmware Updates article so you can be informed about the la

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things. Slow Pulse, with 8-10 seconds between each pulse This indicates that there is a minor system error, such as radio interference. You can check the Key

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. In that case, see our Original SimpliSafe® Overview. If you're not certain which system yo

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. In that case, visit our How to Replace the Original SimpliSafe® System's Batteries article