Base Station

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla

With the Base Station’s 2.10 firmware update, we’ve introduced a way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station every 1 minute, accompanied by its flashing yellow Trouble Light. When this is pre

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® System. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about the differences between the two systems on our Help Center. The

Overview The Base Station is the brains of your system. It sends alarm signals to the monitoring center* with built-in network backup and Wi-Fi connections, a battery backup that lasts up to 24 hours, and a 100 dB siren. When a sensor on your system is triggered, it sends a signal to the Base Statio

In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move. While installing your replacement Base Station, you will need to reinstall the devices from yo

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe® devices and home network. If you are subscribed to the residential or business plan like Pro Plus, Pro, Core or Standard Monitoring, a “No Link to Dispatcher” error means that your Base Station ha