Base Station

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things. Slow Pulse, with 8-10 seconds between each pulse This indicates that there is a minor system error, such as radio interference. You can check the Key

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. In that case, see our Original SimpliSafe® Overview. If you're not certain which system yo

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. In that case, visit our How to Replace the Original SimpliSafe® System's Batteries article

With the Base Station’s 2.10 firmware update, we’ve introduced a way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station every 1 minute, accompanied by its flashing yellow Trouble Light. When this is pre

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® System. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe®. You can learn more about the differences between the two systems on our Help Center. The

In some instances you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. Only the Ba

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move. While installing your replacement Base Station, you will need to reinstall the devices from yo