Base Station

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors.

Before Getting Started

You’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the Base Station's battery compartment.

How to Reset the Base Station

1. Unplug the Base Station from power by removing the cable from the bottom of the Base Station

1. Wait at least 60 seconds

2. OR until the SimpliSafe® Mobile App states “Power Outage” on the timeline

2. Using a Phillips head screwdriver, remove the screw on the bottom of the Base Station

3. Take off the bottom cover to expose the battery compartment

4. Remove a single battery from the Base Station, wait 60 seconds, and reinsert the battery

5. Plug the Base Station back into power

6. After 60 seconds, a “Power Restored” message should populate on the timeline within the SimpliSafe® Mobile App

7. Next, arm your system to HOME mode, then disarm it by setting it to OFF

1. This will ensure that the message clears from the mobile app and test that your system is properly arming and disarming itself

If you have trouble arming or disarming your system, or if the issues persist after taking the above steps, don’t hesitate to contact our support team for additional troubleshooting.

Does Your Base Station Have a Red Light?

If your Base Station is pulsing or solid red, an alarm event may have recently occurred. You can reset your system status and learn more about next steps in this Help Center article.

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:

• The Base Station’s serial number was entered incorrectly while setting up your system

• You are completing a Base Station replacement, and we are missing some of your account information

While setting up your new system

During the initial set up of your Base Station, you may see the “Invalid Base Station Serial” error message. This generally occurs when the Base Station’s serial number has been entered incorrectly. Closely check the serial number printed on the bottom of your Base Station. We recommend paying attention to characters that seem similar to others, like 1 and I, 2 and Z, and 3 and E. 

To avoid typing in the Base Station’s serial number incorrectly, try using your smartphone to scan the QR code on the bottom of the Base Station to set it up successfully.

During a Base Station Replacement

If you see an “Invalid Base Station Serial” error message while completing a Base Station replacement, that could mean that we’re missing some of your account information. If you are subscribed to a paid monitoring plan, you can resolve this issue by taking the following steps:

1. Login to the SimpliSafe® Online Account using the browser of your choice

2. Choose Monitoring from the navigation menu on the left-hand side of the screen

3. On this screen, go to the Monitored Address section and fill out the information with the address that you will use your system at

4. Once done, scroll to the bottom of the page and select Save to make this change

If you are using your SimpliSafe® system with an unmonitored plan, or updating your account’s information did not resolve this issue, please contact our Support team for further assistance.

The Base Station will be yellow in color when an update is downloaded or applied to your system.

When the update is downloading, your Base Station will be a static yellow color. 

When the update is being applied to your Base Station, the yellow colored light will circle the Base Station, similar to a “searchlight”. 

If your light is a different color or pattern than what’s mentioned above, you can refer to our LED status light guide for the different meanings.