Base Station

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Online Account, or Keypad by taking the following steps: SimpliSafe® Mobile App: Navigate to the My System gear on the

When troubleshooting your system, there may come a time when you need to reset your Base Station to clear out any errors. Before Getting Started You’ll need to be able to access the bottom of the Base Station to complete these steps. You’ll also need your own Phillips head screwdriver to access the

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons: The Base Station’s serial number was entered incorrectly while setting up your system You are completing a Base Station r

The Base Station will be yellow in color when an update is downloaded or applied to your system. When the update is downloading, your Base Station will be a static yellow color. When the update is being applied to your Base Station, the yellow colored light will circle the Base Station, similar to a