Entry Sensor

The Entry Sensor will display a “Not Responding” error message when it fails to check in with the Base Station after 24 hours. If your sensor was previously working and the error suddenly occurred, it is likely the result of a dead or dying battery. How to Replace the Entry Sensor’s Battery As a fir

Overview Entry Sensors defend your doors and windows. The Base Station will sound a quick chime when a door or window opens while your system is disarmed. Depending on your settings, this can also be set to trigger an alarm. Entry Sensors are made up of two parts: a sensor (the larger of the two com

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

If your Base Station is not emitting a chime when the Entry Sensor is open, there are a few steps to take to try and troubleshoot this issue. Before taking any steps, we recommend disarming your system by setting it to OFF in the SimpliSafe® Mobile App or on your Keypad. Additionally, go through eac

The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket. Is yo

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Ent

If your Entry Sensor is showing as offline in the SimpliSafe® Mobile App, that could indicate that the battery within the device needs to be replaced. The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years, depending on placement and usage. To repla